V20 U6 Final - All Improved Reporting

[N_G]

New reports & filters, new CDR and Grafana integration.​

Four new built-in reports, 10 new grafana dashboards, ability to export CDR to external database and report across installations, improved accuracy, faster data queries, and better filtering - all underpinned by the rewritten Call Detail Records (CDR) system for more powerful rep...

Continue reading the Original Blog Post.

 

[Evolute IT]

• Queue Callbacks: In case of Queues with Call Back enabled, and outbound rules that allow only extensions (not departments), Admins need to add the Queue Number as part of the extension list. This has been added to protect abuse against Queue Call back.

Oh that's very interesting! Could the same be done for CFDs/dialers? So that we can filter the rules and avoid having all-opened rules?

 

[accentlogic]

Fantastic update! Impersonation to assist users is huge, and the option to disable the Operator Extension is much appreciated!

 

[UCMUserAZ]

Continue reading the Original Blog Post.

Great. Installed. No issues. Thanks.

 

[SteveITS]

Just so I'm on the right page, am I reading that automated inbound and outbound call reports need to be recreated?

 

[tronic]

Just so I'm on the right page, am I reading that automated inbound and outbound call reports need to be recreated?

Only the new reports need to populate with new data, but the old reports are fine.

 

[tronic]

Fantastic update! Impersonation to assist users is huge, and the option to disable the Operator Extension is much appreciated!

100% this is amazing for day to day admin. Just quietly added it in there like it was nothing. It needs bold and a party.

 

[StepanBuranyc]

Christmas in July

 

[HarryI]

Another great update from the 3CX Team.
Thank you for the amazing work you do behind the scenes!

 

[SyncWave]

Impersonation is an amazing add, thank you!

 

[HarryI]

I just used the Impersonate Feature to check the "Outbound Caller ID" for a whining (sorry I meant complaining) customer and showed him that he was using exactly what was set in the system but he was using his "other" extension through his app.

Also, the "Disable Operator Extension" feature is great. It saves me from having to create my phantom "Overflow" extension to catch and forward these calls back to the digital receptionist.

Once again KUDOS for the great work!!

 

[SyncWave]

Also, the "Disable Operator Extension" feature is great. It saves me from having to create my phantom "Overflow" extension to catch and forward these calls back to the digital receptionist.

I've been using Disable Operator Extension since early alpha/beta notes but that's great too. I saw that in the and was like, have to switch...

 

[SyncWave]

I'm also loving the improved segregation of not being able to call ext outside of department, see other extensions randomly in mobile, and not being able to set/see BLF extensions outside of the department. The only add there would be not being able to see un-allocated Spared Parking outside of the department. For example, I expanded SP slots to 999 to be able to put them in departments as created, however, department extensions have the option of adding a button for SP's still in the Default that haven't been assigned to future departments (would be nice if they could only see the SP's added to their department).

 

[bbaker73]

On scheduled reports,I see that if we select Range "Last Week" we can choose the starting day of the week range Monday, Tuesday etc.

It would be very useful to be able to run the Weekly reports ON a chosen day, Sunday, Friday etc. That is what clients are also looking for. Different ways of utilizing the data means they need the weekly reports generated and sent on days other than Monday.

View attachment 48415

Thanks for all your work in this update!!

 

[hogan71088]

Where can we get the json files for the new Grafana dashboards?

 

[Alejandro_3CX]

Where can we get the json files for the new Grafana dashboards?

Hi @hogan71088 please check here

 

[Oli Morgan]

The reports are a great addition!

Will/is there a report that purely lists the number of calls a DDI has received in a given month, which doesn't use external sources?

 

[Vivien]

but now QCB enter in SC licence... with old version, i remember have saw 15/8 cause QCB aren't a SC !

 

[TheRambler]

On scheduled reports,I see that if we select Range "Last Week" we can choose the starting day of the week range Monday, Tuesday etc.

It would be very useful to be able to run the Weekly reports ON a chosen day, Sunday, Friday etc. That is what clients are also looking for. Different ways of utilizing the data means they need the weekly reports generated and sent on days other than Monday.

View attachment 48415

Thanks for all your work in this update!!

This exactly. The new features are great, impersonation especially will come in very handy, but we are still postponing a number of v18 upgrades due to the current limiting factors of reporting that were available in v18. Being able to select multiple to/from objects definitely helps but limiting to 1 time of day for all reports for the system to be generated at and 3 day options (first of month, first of week, daily) is causing our clients problems.

 

[coopcsc]

Hi,
after update our CRM integration with Freshdesk not works. And in log informations is missing.
Can you help me?