Why would the CIO of a company not be able to have System Owner rights?
I share your perspective regarding the role of a CIO.
It's contradictory to have a CIO limited to just one department...
Chief information officer is a C-suite job title given to the executive in charge of information technology initiatives and strategy. The CIO oversees the computer systems required to support the organization's unique objectives and goals.
Being a CIO is for overseeing an entire organization, not just a single department.
The main challenge I foresee is that in many organizations, the "
Manager" (of a one department) needs to generate
reports for the Queues they manage and the employees they are responsible for... without having access to edit «
Call handling » and «
Voice & Chat » . Call reports may be required for ensure that team members are performing their duties well... or if there's a need to adjust the number of employees working by possibly increasing staff.
While reports can be scheduled, the reality is that the need for different reports could arise spontaneously.
In some organizations, certain group owners (and system owners) intentionally want to display calls to group members... for example, to an assistant...
So, in summary, I confirm that in certain roles, it would be beneficial to make some permissions more flexible (not need "all flexibility", only strategic rights).
This is especially true for roles like
"Manager", "Group Owner", "System Owner".
