Version 18 Update 8 Final - The Recap

[AndreasP_3CX]

Earlier this month we released Version 18 Update 8. Although not affecting all installations it meant that during the investigations Update 8 was temporarily paused. The hotfix for public interface/default gateway installs has now been merged into the revised U8 Final. This blog serves to recap on where we are today and what you may need to do - pa...

Continue reading the Original Blog Post.

 

[Dan_TD]

@AndreasP_3CX

Is there a reason nobody was told about the activation server for U7 being turned off 3 days ago? Or was this posted somewhere?

I now have multiple PBX's with expired licences although they have been paid for and renewed.

Waiting for support to provide a resolution since 1PM.

 

[SteveITS]

@Dan_TD There was a forum reply Monday: https://www.3cx.com/community/threa...ection-to-activate-3cx-com.122087/post-571595. That's the first I heard.

 

[Dan_TD]

@Dan_TD There was a forum reply Monday: https://www.3cx.com/community/threa...ection-to-activate-3cx-com.122087/post-571595. That's the first I heard.

Thanks Steve

Seems like everybody would have appreciated being notified prior to this happening.

Again we are left in the dark unless searching the forums...

 

[N_G]

You don't need to do anything. If you have a valid license it keeps working. So there really was no need to send out a mailer.

License keeps working as usual. You just can't go to the license page. Go to U8 and you can see your license details once again.

This only affects people who let their license expire - these can not upgrade without going to U8 manually. However they let their license expire and this means anyway that the license gets de-activated.

New installs are U8 and will activate. New trials needed to go to U8 first indeed.

 

[Ricardo.Monteiro]

our license is in that case, how do we proceed?

 

[SteveITS]

@Ricardo.Monteiro "Unfortunately, if you did not renew your subscription prior to its expiration date and you are not on U8 your only option is to contact our Customer Service team who will guide you on next steps to proceed with your renewal."

 

[Ricardo.Monteiro]

@Ricardo.Monteiro "Infelizmente, se você não renovou sua assinatura antes da data de vencimento e não está no U8 sua única opção é entrar em contato com nossa equipe de Atendimento ao Cliente que irá orientá-lo sobre a próxima etapas para prosseguir com sua renovação."

in fact I had already renewed the license but it was not possible to perform the update before today and now the system is blocked for the update.
I already have an open ticket for this case

 

[Ricardo.Monteiro]

You don't need to do anything. If you have a valid license it keeps working. So there really was no need to send out a mailer.

License keeps working as usual. You just can't go to the license page. Go to U8 and you can see your license details once again.

This only affects people who let their license expire - these can not upgrade without going to U8 manually. However they let their license expire and this means anyway that the license gets de-activated.

New installs are U8 and will activate. New trials needed to go to U8 first indeed.

our license expired today, but the renewal had already been purchased, which was not validated on the server because of version 7. it turns out that update 8 was not carried out and is now blocked. how to proceed? I already have an open ticket for this case

 

[Alejandro_3CX]

our license expired today, but the renewal had already been purchased, which was not validated on the server because of version 7. it turns out that update 8 was not carried out and is now blocked. how to proceed? I already have an open ticket for this case

Olá Ricardo, tenho te enviado uma mensagem pelo ticket, ficamos no aguardo para te ajudar com a atualização

 

[Shadi Bamalhs (ECOLOR)]

It's truly an amazing release, and we at ECOLOR Technologies have already updated most of our clients. We appreciate the efficiency and improvements in this update, and we're confident that it brings enhanced performance to our customer's systems.

 

[N_G]

Hi @shadi.bamlhs Thank you so much for the heads up, much appreciated!

 

[Ricardo.Monteiro]

Olá Ricardo, tenho te enviado uma mensagem pelo ticket, ficamos no aguardo para te ajudar com a atualização

Olá.
Respondida mensagem e aguardando resolução.
Obrigado.

 

[stumac]

Does anyone know the difference between v18.0.8.912 and v18.0.8.917?
912 is what I have installed, but now 917 is available.
I can't find this information anywhere.

 

[SweetAction]

Does anyone know the difference between v18.0.8.912 and v18.0.8.917?
912 is what I have installed, but now 917 is available.
I can't find this information anywhere.

https://www.3cx.com/blog/change-log/phone-system-change-log/

 

[stumac]

View attachment 36957https://www.3cx.com/blog/change-log/phone-system-change-log/

v912 is not listed in that change log and I'm pretty sure all those things are already in v912.

 

[SteveITS]

@stumac it includes the hot fix from this thread:
https://www.3cx.com/blog/releases/v18-u8-final/

 

[stumac]

@stumac it includes the hot fix from this thread:
https://www.3cx.com/blog/releases/v18-u8-final/

Thanks Steve.
So build 912 is "Update 8 Final," while build 917 is "Update 8 A Hotfix." And 912 is the first 3 dot points on the change log, while build 917 is just the 4th dot point.
That makes sense, but 3CX's documentation of this certainly doesn't.

 

[SteveITS]

@stumac From 3CX's perspective it makes a bit more sense I think....u8 was released, then pulled within a couple of days or so. There was a hotfix, and then eventually u8 was re-released. The steps aren't documented in detail, but the final release of u8 contains the noted updates. The "final" build of u8 is .917. The original release that was pulled was .912.

 

[tronic]

Upgrade of clients site last night to 18.0 (Build 917) lost all Global contacts.