Voice mall disabled

[surenr]

Hi guys,
I have queues with agents with ring all option but many times it goes to agents voice mall after ringing for sometime and since voice mail is disabled for agents it's dropping the call after playing that message . What's the use of it .

How to stop this from happening ? Why it's sending the calls to voice mail ?

 

[diamond9]

Hi,

You need to follow the call logs and see which extensions VM it is hitting, If vm is disabled on the extension it will not even play the VM prompt it will just drop call.

Regards

 

[surenr]

Hi thanks ,

But it's actually playing a message saying VM is disabled and dropping the call. .

So I hope VM is disabled on that extension

 

[diamond9]

in your call queue what is your destination if no answer set too?

 

[craigreilly]

If vm is disabled on the extension it will not even play the VM prompt it will just drop call.

It will not play the Recorded VM Prompt - it will play "Voicemail disabled for this extension" and then drop the call.

 

[surenr]

in your call queue what is your destination if no answer set too?

but i think some agents are clicking the voice mail button on the client app. which is why i think customers is getting that message. is there anyway to disable the button in the client app ? , i think i requested this feature back in v14 itself.

looks like many ppl have same issue and many have voted for it also

https://www.3cx.com/community/threa...tton-if-voicemail-disabled.60090/#post-293766

https://www.3cx.com/community/threa...-voicemail-decline-buttons.49639/#post-293053

https://www.3cx.com/community/threa...voicemail-button-in-client.51052/#post-293052

https://www.3cx.com/community/threa...sage-in-personal-voicemail.66553/#post-291833

and my inital request back in 2017 requesting the same
https://www.3cx.com/community/threa...voicemail-button-in-client.51052/#post-249861

could anyone from 3cx please give us a update ?