Voicemail for Holidays

[meyerf]

Hello

I want to know if it's possible to configure Holidays with Voicemail options?
I did not found any options, maybe you can help me.

Cheers,
Flavio

 

[AWS2P]

You can modify default IVR HOL and send call to voicemail

 

[YiannisH_3CX]

Hello @meyerf

Do you mean holidays for the entire system or holidays for specific extensions?

 

[meyerf]

Hello YiannisH_3CX

I mean both. Is it possible to send the calls during the holiday directly to the IVR HOL or do you have another option. It would be great if I can automate this process.

Cheers,
Flavio

 

[YiannisH_3CX]

When a holiday is triggered the 3CX will go into out of office hours. If the option "Play holiday prompt when it's a global holiday " under your trunk settings is enabled then all calls will be diverted to the HOL IVR. If not then calls will follow the Out of office hours destination.

 

[meyerf]

Thanks for this tip. That looks not bad, I will try it tonight