VoiceMail problem after upgrading to V16

[akjon RooSho]

Hi,
I'm having problem after updating my 3CX from V15 to V16.

When I'm dialing 666 for the voicemail menu, I don't listen to the greeting message there.
When I try the built in voice mail button on 3CX softphone menu. I can see the voicemails there but when i click to play after receiving the call from playfile I don't listen anything on my phone.

But when someone calls me and the call is forwarded to my voicemail he/she can listen to the voicemail greeting that I put there.

I've not changed anything into my router after the upgrade.

Did someone face something like this? Can someone help me here?
Regards.

 

[Lee Cramman]

3CX V16 is Alpha so shouldn't be used other than for testing purposes.

 

[YiannisH_3CX]

Hello @akjon RooSho

As mentioned by @Lee Cramman V16 is an Alpha version and should not be used in production environments. Having said that what phone are you using? Have you tried the same from a client in softphone mode? What happens if you call the voicemail of a different extension, do you hear their voicemail prompt?

 

[akjon RooSho]

3CX V16 is Alpha so shouldn't be used other than for testing purposes.

I should have taken considered it. My Bad....

Hello @akjon RooSho

As mentioned by @Lee Cramman V16 is an Alpha version and should not be used in production environments. Having said that what phone are you using? Have you tried the same from a client in softphone mode? What happens if you call the voicemail of a different extension, do you hear their voicemail prompt?

Yes, I've also tried that. I still don't get any voice....

Is there any way I can downgrade?

 

[YiannisH_3CX]

Ok so others can hear your prompt but your extension does not hear any prompts. Correct?

Is there any way I can downgrade?

If you have a backup of the previous version you can un-install V16 and install V15.5 using your backup. If you do not have a backup then you cannot downgrade.
Before doing anything however, try upgrading to V16 Alpha 2 which was released today and see if that fixes your issue.

 

[AGidi]

Ok so others can hear your prompt but your extension does not hear any prompts. Correct?


If you have a backup of the previous version you can un-install V16 and install V15.5 using your backup. If you do not have a backup then you cannot downgrade.
Before doing anything however, try upgrading to V16 Alpha 2 which was released today and see if that fixes your issue.

FYI We tried a downgrade using the restore backup and did not go well.

 

[YiannisH_3CX]

FYI We tried a downgrade using the restore backup and did not go well.

You mean a backup from V16 imported to V15.5? If so then i am not surprised as backups from newer versions should not be used to restore previous versions of the PBX.

 

[AGidi]

of course not Yiannish!

 

[YiannisH_3CX]

Did you get an error when trying to restore the backup? What do you mean by it did not go well?