Voicemail problem

[buddyfarr]

I have users that when they come in they see they have voicemails. when they listen to them the voicemail is a recording of the digital receptionist recording that people hear when they call our office. any reason why this recording would end up in someone's voicemail box?

thank you,

Buddy

 

[leejor]

How often has this happened? Can you replicate the problem?

Are these all from outside callers? Calls from the same source/trunk?

Is the same extension involved, or a number of different ones?

How do calls get to the extensions, through s digital receptionist?

Have callers told you that they tried to leave a message but were unable to do so?

Have you looked over the 3CX server logs to see how the call passed through the PBX?

If i had to guess, i would say that it sounds as if a call is transferred from the DR to a mailbox and the caller is hanging up at the same time. For some reason the DR message is passed to VM.