Voicemail to email

[ConsortyoSupport]

Anyone else experiencing issues with emails from ther 3cx portal?

Not receiving voicemail to email and not receiving the welcome letters to users/extensions.

 

[Naveen | Cal4care]

Hello ConsortyoSupport,

Are you using 3CX SMTP or Custom?

Navigate to 3CX Management Console >> Settings >> Email >> Mail Server >> Test (Check the status)

 

[ChrisC_3CX]

If the SMTP test mentioned by Naveen | Cal4care passes but the issue persists, please let us know of the following:

1. Are emails not being received only for a specific address?

2. Is it perhaps only for a specific domain? For instance, if using @gmail.com emails try setting an extension with a different one such as @microsoft.com. Does that work?

 

[ConsortyoSupport]

So other users are getting VM to email - If i change the email to my own I get the welcome emails but not with this particular user. Today her extension and phone were deleted not sure how that happened so I re-created her and she still doesn't get emails from the [email protected]. I even created an alias for this user thinking maybe her primary email address is being blocked somewhere. Test comes back as successful.

Any thoughts?

 

[ChrisC_3CX]

If the email address was somehow blocked on our end, creating an alias as you did should've bypassed the issue. The fact that it didn't leads me to believe that it something on that end.

• Can the address receive emails in general?
• If yes, try emailing the alias as well to validate what I mentioned above.
• Have any filters been created that may be matching these specific emails?
• Have Spam/Junk folders been checked too?

 

[ConsortyoSupport]

If the email address was somehow blocked on our end, creating an alias as you did should've bypassed the issue. The fact that it didn't leads me to believe that it something on that end.

• Can the address receive emails in general?
• If yes, try emailing the alias as well to validate what I mentioned above.
• Have any filters been created that may be matching these specific emails?
• Have Spam/Junk folders been checked too?

I did create an alias but user received it - I did find an older forum stating that 3CX can block an email address for about a week from the SMTP server side of things. The client is on a basic plan and we cannot use our own SMTP server at the moment.

We will wait it out for a week and see of this resolves itself.

 

[ChrisC_3CX]

I did create an alias but user received it

My apologies, I thought that didn't work either.

I'll PM you for more information regarding this.

 

[ConsortyoSupport]

Anyone else experiencing issues with emails from ther 3cx portal?

Not receiving voicemail to email and not receiving the welcome letters to users/extensions.

I am having the same issue - VM emails are not being sent to some users. Even with an Alias they wont come in but if you add a new email address in the extension will send out voicemail emails. 3CX SMTP is blocking or stopping the sending of VM emails for some reason.

 

[NickD_3CX]

I am having the same issue - VM emails are not being sent to some users. Even with an Alias they wont come in but if you add a new email address in the extension will send out voicemail emails. 3CX SMTP is blocking or stopping the sending of VM emails for some reason.

Could you send me in a PM a few email addresses of users than are not receiving email, and a few that are receiving them?