Voicemails not sent via email

[UnDutchable30]

Ls.,

I regularly get calls which ends in the voicemail, but the voicemail is not sent via email.

I have checked the SMTP which was and is set to 3CX and test mails are arriving.

The 3cx is hosted in the cloud of OVH and I was wondering what (1) I can do to get the voicemails via email delivered again and (2) where I can listen to the recorded voicemails?

 

[leejor]

Was this working previously? If so, was any change made (network, provider, firmware, version, hardware), at the time it stopped working?

 

[UnDutchable30]

It did work in the part, but I don't get many voicemails as I answer the phone most of the time. However I am now with 9 hours time difference and noticed this.

The only thing which has changed is the latest firmware upgrade. All services run.

But where can I find the messages and how can I get it working again?

 

[leejor]

Which firmware, set, 3CX version?

Have you tried creating a new extension, with VM sent to email, as a test.

 

[UnDutchable30]

Professional, 16.0.676

I just tested the mail sent feature.

 

[AWS2P]

Do you have set email address in extension / general?

 

[UnDutchable30]

Yes sir

 

[AWS2P]

what is set in extension / voicemail / email options?

 

[leejor]

Can't remember if there is an Activity Log entry, to do with emails being sent (or not).

 

[UnDutchable30]

what is set in extension / voicemail / email options?

In the extension is set to sent vmail as attachment

 

[UnDutchable30]

Can't remember if there is an Activity Log entry, to do with emails being sent (or not).

I have not seen that either, so not sure what I missed our where I can find stored voicemails

 

[AWS2P]

have you tried a Pbx reboot?
did you tried custom SMTP instead of 3CX one?

 

[UnDutchable30]

I have indeed restarted the PBX, but not tried the custom SMTP as that created previously more problems.

 

[AWS2P]

I use on several PBX, i use one as well as the other with no more problems, they all work fine

 

[JohnS_3CX]

Hi,

Have you verified your extension options?