VVX410 and 3CX V15

[edbroaddus]

So far I have read everything I can find on provisioning a Polycom VVX410. I can't get them to provision even if I specify it manually in the web interface for the phone. I am only using this for testing but I'd like to get it working if possible. I can connect windows clients fine so the server seems to be working.

000336.971|cfg |4|00|Prov|Server did not respond to request for file 0004f2c5xxxx.cfg
000336.971|cfg |4|00|Prov|Server '10.0.5.xx' is unresponsive
000336.971|cfg |4|00|Prov|Download of master configuration file failed
000336.971|cfg |4|00|Prov|Trying to boot from existing configuration
000336.972|cfg |4|00|Prov|Provisioning failed
000336.975|cfg |*|00|Prov|Finished updating configuration

From my phone logs.

 

[YiannisH_3CX]

Please specify the following:

what firmware is your Polycom on?
Have you tried provisioning other IP phones except polycoms?

I have a Polycom vvx500 here and what i do is set up the extension in the management console copy the provisioning link generated there, then go to the web interface of the phone and under settings >>provisioning server i select server type http, copy provisioning link in the server address option and leave the server user and server password empty.