Wallboard Abandoned calls not incrementing

[Robertos]

hi,

Running 15.5.0 and testing abandoned call stats for queues and when caller hangs up before call answered by queue member, abandoned call does not increment.

Doesn't this constitute an abandoned call ?

 

[YiannisH_3CX]

Hello @Robertos

If a call reaches the queue and the caller hangs up before an agent answers the call then this constitutes as a missed call and the number on the wallboard should increase. However to see it increasing you need to be a manager of that queue or a member of the queue.

 

[Robertos]

yes thanks i can confirm now. Caller disconnecting before selecting an option is not considered abandoned which makes sense. All good thanks.