What’s Cooking in our Remote Kitchens? The 3CX Road Map

[N_G]

@surenr - you can use the iOS or Android App to participate into the webmeeting, no problem at all..... And you can switch off video if you wish. Or you can dial in, whichever you want.

 

[Rsky]

@Nick Galea I love the simplicity of Click2Meet conferences. The biggest downside is that there isn’t a call in number to the Click2Meet conf room. We end up with a variety of users calling in: some from desktops with no mics, some from the mobile device app. We need all the audio in one place. Unless I missed it searching the forums, there isn't a way to assign a call in ID or look it up once the meeting starts. Can this feature be added ASAP?

 

[Rsky]

@Nick Galea I know this "shouldn't" ever happen, but in reference to my post #104 above, I often find myself using a Click2Meet conference with a separate call-in to 3CX conference line. The Chrome browser creates a 3CX popup on the upper right corner of the screen. It blocks the upper list of attendees so I can’t access their mute & web cam controls. On several occasions I've had to hang up my 3CX desk phone, mute those attendees, and then call back in. Please add a feature to re-position the popup window as needed.

 

[cmp1]

@Nick Galea I know this "shouldn't" ever happen, but in reference to my post #104 above, I often find myself using a Click2Meet conference with a separate call-in to 3CX conference line. The Chrome browser creates a 3CX popup on the upper right corner of the screen. It blocks the upper list of attendees so I can’t access their mute & web cam controls. On several occasions I've had to hang up my 3CX desk phone, mute those attendees, and then call back in. Please add a feature to re-position the popup window as needed.

View attachment 15549

I believe if you click on the icon it should fold the call window to the right... minimize it.

 

[cmp1]

@Nick Galea & Team - The webmeeting platform has evolved quite nicely! It's become more stable, better quality, and a little easier to use. Good Job!
One of my biggest feature requests is for moderator mute all, and the participant *9 to mute/unmute. I understand on the webclient they can unmute themselves, or raise their hand and request to speak, but many dial in from phone/PSTN and if the meeting is on mute, they have no way to interact.

 

[Rsky]

I believe if you click on the icon it should fold the call window to the right... minimize it.

View attachment 15550

Thank you... thank you. I have tried clicking all over that popup. I never noticed the little phone icon before. That solves the problem.

 

[alexdb]

@Nick Galea, can you confirm if changing the meeting calendar invite is on the cards? I am getting a lot of user complaints regarding not being able to reschedule a meeting, unable to respond to a meeting (e.g. decline an invite). Having to delete and re-create (while leaving the existing meeting) is not a great solution.

 

[Juan Marriott]

@TechnicalCT - The room system has to support webRTC. There are such versions available from Google and also Logitech, these work well with 3CX. Else use any MiniPC that can run Google Chrome and you have the same thing for a fraction of the price. Why Yealink does not make a version of WebRTC / Google / 3CX, I dont know, its up to them to do this...

I think the concept of the meeting room is to be able to have a CEO or high rang executive to walk in to a meeting room and just push one button to start the meeting...(with out IT intervention)
Try consider a software to lock the mini pc behind the TV just for running the room system; and an app to make a tablet the controler...(look at the rooms systems zoom and 8x8 have).

I am sure that webmeeting on premise and a room system will make many people use 3CX for everything.

 

[N_G]

@juan Marriot - https://www.3cx.com/blog/voip-howto/video-conferencing-diy/

 

[weimerd]

Any Info when V5 is getting its way out of kitchen?

I would love to use V5 on productive system asap. Loving it on test system.

 

[bwitzig]

@Nick Galea, can you confirm if changing the meeting calendar invite is on the cards? I am getting a lot of user complaints regarding not being able to reschedule a meeting, unable to respond to a meeting (e.g. decline an invite). Having to delete and re-create (while leaving the existing meeting) is not a great solution.

You can get partial functionality for this if you book the meeting with the "ics" function, as it will go through your standard mail client procedure. the rescheduling is still a sore point, but it is closer to what you are looking for.

 

[alexdb]

You can get partial functionality for this if you book the meeting with the "ics" function, as it will go through your standard mail client procedure. the rescheduling is still a sore point, but it is closer to what you are looking for.

Thanks... but all that does is seem to generate the webmeeting with an ics file - it still doesn't allow me to rescheduled etc?

 

[StefanW]

@Nick Galea What about being able to set an emergency caller id? So that my phones use one caller id except when we dial 911 it uses a different. This is a must, i should not need to register E911 address to every DID. Each user should have their own Did but when they call 911 I should be able to set a different Caller ID.

It is already implemented in U5. Here a full guide to e911

 

[bwitzig]

Thanks... but all that does is seem to generate the webmeeting with an ics file - it still doesn't allow me to rescheduled etc?

You would open the ICS file in your mail client, which will allow you to send the meeting with an "accept" "decline" response capability. unfortunately, you would have to manually reschedule meetings in 3cx and send an updated link if it expires.... but at the very least you can get part of the functionality you desire as 3cx continues refining their platform.

 

[teckdan]

Hi Nick, I would rework both roadmaps for Updates 6 and 7 to prioritize SMS, CHAT, Facebook and O365. Demands for Omnichannel are such that we have to find alternatives, because 3CX lacks those functionalities.

 

[Fatboy66]

Continue reading the Original Blog Post.

Thanks for the great toys. I do have a request to move video doors phones up the list. The covid-19 has emphasized security and a door video phone combined with a simple relay for a door strike make an inexpensive effective security solution for small companies. I can do the relay and door strike, but a door video phone that can pop up a video call on a screen would be awesome.

 

[cmp1]

Thanks for the great toys. I do have a request to move video doors phones up the list. The covid-19 has emphasized security and a door video phone combined with a simple relay for a door strike make an inexpensive effective security solution for small companies. I can do the relay and door strike, but a door video phone that can pop up a video call on a screen would be awesome.

Have you seen this article?

https://www.3cx.com/blog/voip-howto/door-phone/

 

[cmp1]

@Nick Galea & Team - The webmeeting platform has evolved quite nicely! It's become more stable, better quality, and a little easier to use. Good Job!
One of my biggest feature requests is for moderator mute all, and the participant *9 to mute/unmute. I understand on the webclient they can unmute themselves, or raise their hand and request to speak, but many dial in from phone/PSTN and if the meeting is on mute, they have no way to interact.

@Nick Galea - You guys have been doing some great work on the Video side - it's been getting better & better!

Due to the much higher adoption rate of both Video, and some of the issues, some folks that previously always scheduled Video have now started to schedule audio, and we discovered the TZ issue I just wrote about here:
https://www.3cx.com/community/threads/conference-timezones-expiration.72558/

Could you guys give this some thought please?

It appears that Audio & Video handle the scheduling differently, and this causes user confusion and disapproval.

Keep up the Great work! The product is moving nicely, improving.

 

[snowsam]

<snip>

• Blur or change background
• Recurring meetings (weekly toolbox meetings)
• Ability to change a scheduled meeting without having to delete and re-create
• Ability to lock the meeting so no one else can join
• Ability to mass enable/disable audio/video/chat for rest of participants
• When sending email out thru 3CX direct, include the open link in conference details so it can be shared if needed without going into the meeting to get it
• Add and remove users prior to meeting start from scheduled conference area without going into meeting
• Better attachment handling
• Transmission of sound from pre recorded media to participants (movie sound / powerpoint sounds etc)

Thanks again everyone

@mperrin
These are really good suggestions.

Specifically scheduling of meetings (and changing existing meetings) is a big issue.

Today we had a meeting for ~20 people where the organizer set it up as audio only by mistake. 5 min before the meeting he was scrambling to try to recreate the meeting as audio + video.

It sure would have been better if he could have edited the existing meeting, or even been able to download a csv of the participants to speed up recreating.

 

[ENCOM-GEFFRAY]

Hello, we have been 3CX integrators for over 5 years, and are implementing major national accounts.

Until then 3CX was always ahead or at least not behind the competition but this is starting to be less and less the case.
There are now far too many limitations for large accounts and call centers, but also basic features that are sorely lacking.

Exemple :

• The ability to put a precall message on an extension
• Change the ringtone of the webclient
• Allow to have a ringtone for internal/external calls and queue
• No HOLD in the webclient in CTI mode.

Exemple for large accounts and customer relationship services :

• Exports too limited
• No automatic passage of agents not responding by absent creating significant losses of SLA
• Inability to play the waiting music that queues when an agent puts a call on hold from a queue
• No LDAP connectors in Linux versions
• No Active Directory connector
• No SSO
• No contacts directory segmentation by user group
• No mass agent management
• No distinction between abandoned and deterred calls

Most of the aforementioned "defects" do not require much development from 3CX and we do not understand that this has not moved for more than 2 years despite the ups and downs we make with the sales manager. In terms of advanced functions such as the LDAP or the SSO, we understand that this can take time.

PS: sorry for my english level, we are french