What is the process to have an IP Un-banned in the Global Block List of 3CX

[BrenttG]

Please provide details to us, because one or more of our IPs has gotten added to this list erroneously, as we do a lot of API call work, this is likely the cause.

 

[AWS2P]

3cx is not very verbosy on this subject, their global blacklist mechanism is with a lot of general questions unanswered.

 

[cobaltit]

@BrenttG

You're going to have to open a support ticket, and I'm fairly certain you can just white list your ranges and that will supersede the blacklist. I'm sure you knew that, but just adding it for anyone else that comes across this thread.

 

[BrenttG]

You're going to have to open a support ticket, and I'm fairly certain you can just white list your ranges and that will supersede the blacklist.

These APIs are talking to ~500 PBXs all around the world.... and some of them blocked us automatically when passwords were changed, which im sure is what led to the global blacklist snapping up that ip.