Solved Whatsapp working only one way

[ODD Network BV]

Hi guys,

i did implement the whatsapp integration to 3CX.
But is working one way. i can receive whatsapp message from customers in webclient, but can not reply to my customers.
So, seems to be working one way at this moment.

In my whatsapp certificate I get this message also. Maybe 3CX have to finish with the integration???

Whatsapp Certificate message:
The certificate is not available for your business. Only the business solution provider who manages integration with the WhatsApp Business Platform will be able to download the certificate.

 

[Kaisha]

It has worked for me

 

[Aron3xc@c1]

Unfortunately this is not working for me. I have checked and rechecked all the options while testing and i still find the small red x when i try to reply.
Any help?

 

[Pinktomato]

Still seems broken - Had it working then all of a sudden it wasn't - Checked all the tokens and they are correct - Can receive and not send - Literally tried everything and have to conclude its some kind of bug - Shame as seems like a nice feature.

 

[TheodorosG_3CX]

@Pinktomato There is no issue with integration of whatsapp. Are you able to receive but not reply back?

 

[Pinktomato]

Hi - Yes we receive the messages but sending just gets us a red cross - I checked the tokens multiple times and am somewhat at a loss

 

[Pinktomato]

Let me just add to that - We are using a number thats also our business landline number -- (Thats also part of 3CX) So the DDI is +4411893333XX. (Im not listing the full number). I setup a couple of weeks ago and got tests working - but now I just get a red x

 

[Pinktomato]

I fixed it. .. Phone number ID was missing a digit .. !

 

[TheodorosG_3CX]

I fixed it

Glad to know this is resolved