When using paging it just calls extension

[Chris A]

Randomly paging has stopped working for us, it calls the extension vs. intercom. The user has the right to intercom, any other ideas why this would happen? I am using *8 as the dial code for paging. The handset I am using is a Snom D717

 

[leejor]

Some extensions have this happen, at some times, or some extensions have this happen all the time? What is the patten, and did something change (updates?), about the time this began?

Did you look at the 3CX Activity Log, to see what digits the PBX is actually receiving, for one of these calls?

 

[cobaltit]

https://www.3cx.com/community/threads/information-to-provide-when-requesting-help.67558/

 

[JohnS_3CX]

Excluding the case where changes were made to the system, I would suggest to just restart your services once before re-testing.