Where is QR Code URL configured?

[GenericAccount]

When users scan their QR Code it gives them an error message that says "Provisioning Error PBX could not be reached. Connection timed out." We used another QR scanning app and found that it's pointing to our internal IP address for our PBX. We need to change this so it points to the external address. Where can this be changed in the system settings?

Thanks!

 

[JohnS_3CX]

Hi,

The way QR is generated depends on how you log on to your management console.

So for example if I log on via https://10.10.10.100:5001 then the QR will contain that address.

If i log on via FQDN using https://mypbx.3cx.com:5001 then the QR will contain the FQDN and your phones should configure without any problems