Which 3CX versions support the "FORWARD TO VOICEMAIL" feature for Extension numbers?

[Lanindigo]

Hi everybody,

Let me ask, to use the "FORWARD TO VOICEMAIL" feature for Extension numbers, is it required to use 3CX PRO or 3CX ENTERPRISE version?

Thank you everyone

 

[Alphabetic]

As far as im aware all versions of 3CX allow for routing to voicemail.

 

[TheodorosG_3CX]

Can you please elaborate? Are you using the SMB version?
In which section of the call forwarding you are referring as in the Call Forwarding of the user this option is available for all licenses?

 

[Lanindigo]

Can you please elaborate? Are you using the SMB version?
In which section of the call forwarding you are referring as in the Call Forwarding of the user this option is available for all licenses?

I use 3CX FREE version, I want to ask about creating a ticket for technical support, how do I create it, what is the creation process, I think I can't handle this error myself.

 

[TheodorosG_3CX]

The ticket can be created from the Customer Portal.
What is your error?

 

[Lanindigo]

The ticket can be created from the Customer Portal.
What is your error?

I got the error "CALL TRANSFER FAIL" when setting forward to voicemail. When someone from outside calls the switchboard, if the internal staff doesn't pick up the phone, it will be forwarded via Voicemail.

At first I thought it might be because I was using a Deskphone with old Firmware, but after updating the latest firmware, this error still occurred.

I think maybe the 3CX FREE version can only forward to a maximum of 2 destinations, if you continue to forward it will fail. Do not know is that ?