Which SIP is this call coming from?

[Lusk]

Can someone please point me in the right direction here?


Say you have multiple SIPS pointing to one phone, you need to know which SIP is passing a call to you. Somewhere you can get pass this information to the phone so when the phone is ringing it will say "line A or Line B" etc.

 

[cobaltit]

I assume you mean DIDs? If you give the inbound rule a name you can configure that name to appear in the caller-id under Contact Options:

 

[Lusk]

I assume you mean DIDs? If you give the inbound rule a name you can configure that name to appear in the caller-id under Contact Options:

View attachment 16714

So under the SIP Trunks page you have a list of trucks and as an example:

SIP1 - Company 1
SIP2 - Company 2
etc.

If a call comes in via SIP1, how do you make the phone display Company 1?

 

[cobaltit]

Well you wouldn't typically need multiple trunks. You can have multiple numbers come in on one trunk. But the method I listed in my first post is how you would do it.

 

[Lusk]

Well you wouldn't typically need multiple trunks. You can have multiple numbers come in on one trunk. But the method I listed in my first post is how you would do it.

Thanks.

Would this change in the event of there being multiple trunks?

 

[Lusk]

I have gone to the contacts page and then when I add a contact there, when that same contact calls a DID, the name of that contact appears on the phone. However, what I am after is for the SIP trunk name to appear on the phone.

 

[AWS2P]

SIP trunk name is not an option to be displayed

 

[leejor]

While you can't add a name , for call from a particular trunk group, what you can do is modify the incoming caller ID, for each trunk. So... on trunk one, you could add a prefix of "9", on all incoming number, on trunk 2 you could add a prefix of "8".

If you use outbound rules, that make use of a prefix, to select the trunk, you could use those prefix digits.

 

[cobaltit]

You just need to put a name on the inbound rule, regardless if it's one trunk or 10 trunks. As long as you have a unique name per DID you should get what you are looking for.

 

[JohnS_3CX]

As @cobaltit said, create a rule in Inbound Rules and name it.

Then in the contacts page, click options, and select prepend or append name.

This will give you exactly what you asked for.