Why is digital receptionist not announcing welcome message?

[lennyli]

i have the latest 3cx v12 sp5 installed on server and plugged a voip box to my phone and the server running windows 2008 r2 sp1. i also installed 3cx phone for windows.
on the management console, at extension node i clicked send welcome email button but the welcome email never arrived althogh i configured my smtp.
i configured the digital receptionist with the HOL and welcome sound file and menu, but no incoming calls are being picked up by the system and sound file played. why?

 

[roland_3CX]

Re: Why is digital receptionist not announcing welcome messa

Hello Lenny,

Please ensure that all the correct ports are enabled. You may run the firewall checker as well . If it is still an issue, please contact 3CX support.

 

[lennyli]

Re: Why is digital receptionist not announcing welcome messa

i pass the firewall check as port forwarding has been configured properly on the router as per specification. i only have one normal telephone in the small office. the extension status shows that it is not registered with user status being available and DND being OFF. i wonder should the status being registered? if so how do i do that? i wonder for the 3cx phone how do i generate the welcome email of i cant seem to send it via smtp? i can't seem to add account on it.