Problem
The 3CX Web Client (PWA) displays both the user's presence status and the configured custom status message.
Many organizations use custom status messages to provide additional availability information, for example:
As a result, important information configured by the user or administrator is not visible to colleagues using the Windows App, even though the information is available and already displayed correctly in the Web Client.
Requested Feature
Please display the configured custom status message within the Windows App in the same way as it is shown in the Web Client.
Examples:
The requested information is already available within the 3CX platform and is displayed correctly in the PWA/Web Client.
This request focuses on feature parity between the Windows App and Web Client by exposing the existing custom status message to Windows App users.
Many employees use custom status messages to communicate vacation periods, business trips, training sessions, working hours or expected return times. This information is often more important than the primary presence state itself and should therefore be visible consistently across all 3CX clients.
Thank you for considering this enhancement.
The 3CX Web Client (PWA) displays both the user's presence status and the configured custom status message.
Many organizations use custom status messages to provide additional availability information, for example:
- Vacation until 31.10.2026
- Out of office until Monday
- Returning at 14:00
- Working from home
- In training today
As a result, important information configured by the user or administrator is not visible to colleagues using the Windows App, even though the information is available and already displayed correctly in the Web Client.
Requested Feature
Please display the configured custom status message within the Windows App in the same way as it is shown in the Web Client.
Examples:
- Not Logged In (Vacation until 31.10.2026)
- Away (Out of office until Monday)
- Available (Working from home)
- Available (Returning at 14:00)
- Improves visibility of user availability
- Reduces unnecessary calls and messages
- Makes absence information immediately visible
- Helps colleagues identify when a user is expected to return
- Provides consistent information across all 3CX clients
- Improves internal communication and collaboration
The requested information is already available within the 3CX platform and is displayed correctly in the PWA/Web Client.
This request focuses on feature parity between the Windows App and Web Client by exposing the existing custom status message to Windows App users.
Many employees use custom status messages to communicate vacation periods, business trips, training sessions, working hours or expected return times. This information is often more important than the primary presence state itself and should therefore be visible consistently across all 3CX clients.
Thank you for considering this enhancement.
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