X-header parsing

[abdomordy]

Hello Dears
I need to receive a SIP URI call from external provider and this sip uri have x-header and i should match this incoming call in 3cx so i can filter how to route the call to our agents. anyone have this case before and can help?

 

[VasilisV_3CX]

Hi @abdomordy,

Are you talking about direct SIP? If yes, do you know how the call is reaching the 3CX PBX and is not being matched?

Have you read our guide on Direct SIP? https://www.3cx.com/docs/direct-sip/

 

[abdomordy]

the call is already successfully received on 3cx from the external provider and this is not the issue here. what I need to make is parsing the headers in the incoming call and route it based on the info from something called x-header.
like if you have a call from this sip Uri [email protected] for example this header contain x-header so if you can parsing it in your 3cx you can take the routing action to the internal agents.

 

[cobaltit]

3CX does not have the ability to route the call based on a X-Header for direct SIP. Routing is based off the user part so extension@ or sipid@ as the guide shows.