Yealink T53 Router Phone (Issue?)

[arillera]

Hi,

Has anyone tried to configure a hotdesk phone behind a supported Yealink T5 Series Router phone?

I have a Yealink T53 configured as a router phone but I cannot seem to configure a hotdesk phone to be behind a router phone (the option to select a router phone is not in the drop-down list when configuring a hotdesk). See the below image, only normal SBC devices are shown in the list.


Compared to adding a phone to an extension, the router phones show in the drop-down list.

 

[SteveITS]

Check back through the 18u6 alpha/beta threads but I seem to recall that's correct. I believe DECT also can't go through a router phone (yet?).

 

[AramS_3CX]

Hi arillera

This is a current limitation of Update 6 - Router phones can be specified as 3CX SBC only for regular users/extensions.
They can not be used for Hotdesking, FSX & DECT devices yet. For those, you still need to use a regular SBC and configure them from the Management Console.
We are planning to improve this part in upcoming 3CX versions.

 

[arillera]

Hi Aram,

May I know if there is any documentation regarding the current limitations on the phone router? I've been looking for a document that says so but couldn't find any, so we just tried it ourselves.

 

[JohnS_3CX]

Hello,

We don't have a specific document on the limitations of router phones, but keep in mind the following for now:

- You should connect up to about 10 devices behind them
- You cannot have more than one router phone per extension
- The router phone SBC cannot be used for FXS / DECT devices at the moment
- It cannot be used as a hot desking device

 

[WilcoH]

Hello,
We have the same issue as Arillera.
It would be great if the router phone could be used for DECT and hotdesking, because then we don't need extra hardware like a Raspberry Pi.
Do you know if and when this feature will be available?

 

[JohnS_3CX]

Hello,
We have the same issue as Arillera.
It would be great if the router phone could be used for DECT and hotdesking, because then we don't need extra hardware like a Raspberry Pi.
Do you know if and when this feature will be available?

Yes, this is available in V18 Update 7 now released as Beta in case you want to test it (for the DECT phones, not for hotdesking).

 

[YSS]

+1 for Hotdesking.