Solved Yealink VC500 with CP960 Phone Calls

[Tim Steinhoff]

I have a customer who has a CP960 that I was able to auto-provision without any issue. However, now that it's connected through the VC500 it seems to have become a glorified microphone. I've configured the VC500 with the SIP account information for the conference phone extension but I'm not able to make regular phone calls from the conference phone anymore.

Is it possible to continue to use the CP960 as a 3CX phone extension while it's connected to the VC500?

 

[Tim Steinhoff]

Ok, so I wound up upgrading the firmware on the VC500 and the CP960 to the latest version available from Yealink and now it dials voice calls through 3CX.

 

[YiannisH_3CX]

Hello @Tim Steinhoff

Glad to see the issue has been resolved and thank you for updating the thread with your solution