YEALINK W60B PHONE NOT PROVISIOING

[macattack]

Hi,

My 3CS server is hosted in AWS (ec2) I got my T42G to provision by manually configuring it via the instructions found: https://www.3cx.com/sip-phones/manually-provision-yealink/

I got the W60B manually configured as well via these instructions https://www.3cx.com/sip-phones/yealink-dect-w52p/

But then when I unplugged it to move it to another part of the office, once powered on, it just says "registering" and never registers again. I have tried the following:

1) Factory Reset - Did not work

2) unchecked the option in the red arrow below - Did not work


3) Selected which IP to use and selected the option in red arrow below


4) Check firewall service via the dashboard and all my ports that are needed are open.

In the image below you will find that both yealink phones have the same info (IPs crossed out) but it does not work for the W60B as it just keep saying "registering"


Im considering doing the SBC, but would it work for an EOL Yealink phone?

I'm at a loss for thoughts here; I just don't see why it's no longer working when it was working not long ago. Any help or advice would be appreciated!

 

[Evolute IT]

There's already an outbound proxy set for those two devices (in the screenshots of the config), so remove that if you are not using an SBC at the moment (but you should.)

Also, the trunk IP settings will have no effect on phones settings, at all. They are not related in any way.

I would also make sure that the other place where you try to plug it has a good cabling, because that can cause issues as well.

 

[JohnS_3CX]

Please revert all your trunk changes - if you don't remember, delete and recreate your trunk then leave the defaults we set for Callcentric.


Also, if you haven't installed a 3CX SBC, then what were you putting in the outbound proxy? Make sure you install a 3CX SBC in your office first if you want to make it work reliably. https://www.3cx.com/docs/3cx-tunnel-session-border-controller/