Solved Yealink W60B Provisioning

[Dennis Pillow]

I can only imagine that I am missing something in the provisioning task of the W60B. My question is, "Is there any simple guide or file to show me the proper way to configure a W60B for provisioning on the 3CX Cloud Service"?

 

[Dennis Pillow]

Hi Dennis,

A couple of points:

1. This is beginning to sound like a classic firewall problem, with the ports closing after a while of inactivity. You should really check whether you have properly forwarded the ports of the W60B on the firewall/router/modem that sits in front of it. It's kind of an important requirement for STUN devices with regards to reliability and should be your first go-to.

2. The latest 3CX supported firmware is 77.83.0.20 - Ensure please that it is running this version. You can get it from here if needed. You must click "Software" on their page to see it.
View attachment 17556

I just downloaded it and discovered that the firmware I have installed is 77.83.0.85. I am going to install the firmware I just downloaded and see what happens. I have the firewall checked and it is open to the phone. I will post the results here.
THANK YOU VERY MUCH!

 

[JohnS_3CX]

Please factory reset the device because the settings of .85 may conflict with .20

Then after the firmware is installed, reprovision your devices as per our guide.

 

[Dennis Pillow]

Please factory reset the device because the settings of .85 may conflict with .20

Then after the firmware is installed, reprovision your devices as per our guide.

I have done that and it provisioned so quick it was scary. It has held and I was able to assign the W60b to the ring group and all is well so far. I will post any problem if it should arise. Again, Thank You.

 

[JohnS_3CX]

Glad to hear Dennis

 

[Dennis Pillow]

Glad to hear Dennis

Just a thought....I had no idea that a specific 3CX firmware was available for the W60B. I am just glad that you took the time to point me to the proper solution.

 

[JohnS_3CX]

Yep, it's in our guide and it links you to Yealink so you can download the firmware from there (specific 3CX firmware section tested by Yealink to be compatible with our system)