Zendesk integration

[vmatias]

Hello, I´m new here and I´m looking for information of how it works the integration of 3CX with Zendesk.
Does anyone uses 3CX with Zendesk?
Can someone explain how it works exactly the integration when an agent receive a call? A call ticket is opened when you answer the call?
I´m waiting access to the a POC enviroment to make more tests.

Thanks in advance,
Vitor

 

[edossantos]

Hello Vitor,

Here you have the configuration guide in case you want to give it a try:
https://www.3cx.com/docs/zendesk-crm-integration/

This is what the integration provides:
- When an inbound call arrives, the contact will be taken from Zendesk and imported into 3CX Contacts.
- When the contact is not found in Zendesk, it will be automatically created (depending on configuration).
- The contact name will be shown as the caller name, no matter the phone you use.
- If you use the 3CX Web Client, it will automatically open the contact record in a new browser tab, as soon as the phone rings.
- When the call ends, a new ticket will be created in Zendesk (depending on configuration).