Zero Billing some calls

[JaredK]

Hi,

We have a client using the Hotel management system for call costings, we also have some rules in place where if there is no one at reception, calls are forwarded to a mobile. Works fine, however the customer is reported that guest are being charged to their room for the call even though they dialled a local extension number.

Is there a way to zero rate call to some mobiles? Do I add a Call Cost and enter the full number and Rate it as 0?

 

[cobaltit]

Seems easy enough to test.

 

[ChrisC_3CX]

Hey @JaredK
That should work yes. Do note though that what you are adding is actually a prefix, meaning that, if anyone dials a number that starts with those exact same numbers but also has additional digits at the end, it will still use that rate for that call. I know this is very unlikely but thought that you should know.