Zoho CRM Phonebridge working?

[Tigi]

I need an integration with of 3cx Zoho CRM Phonebridge.

These task are important to me:

- Click to Call in Zoho CRM
- Call popup opens in Zoho CRM
- I can make a note and shedule a new call within Zoho CRM
- Call is saved in the Zoho Contact, that I just called
- Incoming calls open popup in Zoho CRM, show the Contact in Zoho CRM

The current integration https://www.3cx.com/docs/pbx-crm-integration-zoho/
is NOT saving calls in Zoho CRM contact and I cannot shedule a new call within Zoho CRM.

So I really need a solution with the Zoho Phonebridge Adapter.


Can I install the Zoho Elastix Phonebridge Adapter on a 3cx system?
https://www.zoho.com/crm/help/zoho-phonebridge/asterisk-avaya-elastix.html#Elastix

Will this work?

Do I need to have the 3cx software installed on my own server to install the Zoho Phonebridge Adapter?
http://zoho.com/crm/1549989/ZohoCRM_CTI_Adapter_1_1_for_Elastix1_6.zip

Or is it working with the google hosted version of 3cx as well?

Thanks for help.

 

[edossantos]

Hello @Tigi,

The integration we have at the moment with Zoho doesn't use the PhoneBridge API. Call journaling is not fully working at the moment, and it will be improved in the upcoming v16.

For click to call, you need to use the browser extensions we provide:
https://www.3cx.com/phone-system/click-to-call/

The Zoho Elastix Phonebridge Adapter will not work with 3CX. We are planning to develop it in the near future, but we can't provide any ETA...

Kind regards.