Configuring 3CX Live Chat for Joomla:

Introduction

The 3CX Live chat software allows you to answer calls and messages from website visitors directly from 3CX. Read more about the Live Chat solution.

Step 1: Obtain your Code Snippet

During the 3CX Live Chat set-up process, you may have copied the code snippet. If not, you can obtain it as follows

1. Log into your 3CX Admin Console.
2. Go to Voice & Chat, find your “Live Chat” and click on the information icon. Make sure to add your site URL to the “Your Website” field in the Live Chat settings. You can enter multiple website URLs, separated by commas.
3. Copy the HTML code, save it to a notepad and proceed to step 2.

Step 2: Install the 3CX Live Chat Plugin for Joomla

1. Log in to your website administration portal.
2. Navigate to “System” and click on “Extensions” under the “Install” section.
3. Select the “Install from Web” tab on the navigation bar.
4. Type “3CX” into the search bar and ensure that “All Joomla versions” is selected from the drop down.
5. Click on the listing and then click “Install”. Ensure the success banner is displayed.
6. Go to Home Dashboard and select Modules.
7. Press “+ New” and select 3CX Live Chat.
8. Copy your code snippet into the text area, and select Position (e.g. footer), make sure that Status is Published. If you need specific page Assignment, go to Menu Assignment and configure it.
9. Press Save & Close.
10. Done! Your 3CX Livechat snippet is ready!

See also

• See how to Setup your Live Chat box

Last Updated

This document was last updated on 10 September 2026

https://www.3cx.com/docs/joomla-live-chat/