Emergency Numbers

Introduction

When an emergency number is dialed, the PBX prioritizes this number and ignores any outbound, in-office or out-of-office rules.

To configure emergency numbers, go to Admin > System > Emergency.

Now decide whether this emergency number will be system wide or limited to a department or number of extensions

System Wide - Do nothing
If limited to extension or department, specify accordingly in the “Calls from departments” option.

Now configure on which SIP trunk the number should be dialed. Set at least one mandatory first route and up to 4 alternative routes for calls to the emergency number.
In “Outbound Caller ID” you can optionally set a custom entry to override the default caller ID.
Click on “Save”
In the USA you can take advantage of E911 Geolocation, when using a VoIP provider that supports it. You can find the details here.

In the ‘Notifications’ tab, configure notification options when an emergency number is called:

“Send email to one or more email addresses separated by commas” - enable and specify one or more email addresses; do not use spaces.
“Send chat notification to” - enable and select to notify the caller's Department Managers, all the caller's Department's members, or Managers across all Departments via chat message.
“Play announcement (Extension/Ring Group)” - call an extension or ring group and playback the selected audio announcement.
Click “OK” to save the notification options.
You can customize the email notification text in Admin > Advanced > Templates > Email Templates, then choose "Emergency call" from the dropdown.