Chat security and benefits of encryption

In today’s digitalised world, keeping our data and information safe online is more important than ever. One way we can do this is to utilize encryption technology to make sure our private communications remain that way- private!

Social media sites, email platforms and communications platforms all encrypt messages to keep you safe. But why do they do this? And how does it benefit you?

What is encryption?

Encryption is the process of converting text to cypher. In other words, when you encrypt something, you take readable content and convert it to a non-readable format. This secures the content and prevents unauthorized agents from accessing your data and importantly, from understanding it.

Benefits of encryption

list of benefits of encryption

There are several benefits to encrypting your chat messages:

  • Secures Personal Information: Encryption makes it possible to securely transmit personal or corporate information over the internet. For example, phone numbers and account details can be shared to make payments.
  • Maintains Data Integrity: Encrypted data is harder to hack and harder to alter, meaning that attempts to alter the data can be identified quickly and efficiently.

  • Helps You Migrate to the Cloud: Many businesses are rightly concerned about moving their data to the cloud. Encryption secures your data when it's in transit (during the migration) and at rest (whilst stored in the cloud), giving you peace of mind.

  • Protects Data Across Devices: Whether you use a laptop, smartphone or tablet, encryption protects your data. The cyphers are written for any platform meaning encrypted data is not platform dependent and can be used across devices.

Does 3CX encrypt messages?

3CX encrypts all messages sent from your 3CX extension. This includes website live chat for external communications and instant messaging.

Further reading