This document describes how a SIP call is established in 3CX Phone System, and what events will be written to the "Server Activity Log" page in the 3CX Management console. Using this call flow description, and by analyzing the events, you will be able to better understand what’s going on and troubleshoot potential problems. Note that the call flow below is identical for both in [...]
If you want to manage and configure 3CX Phone System on Windows 2008 server operating systems, you will have to disable IE ESC on the server. Go to Start and click on “Server Manager”. Click on “Configure IE ESC” located on the right-hand section of the window. The Internet Enhanced Security Settings page will be displayed. Disable necessary options. IE ESC is now disabled. [...]
The issues with Microsoft ISA server 2004 and 2006 Unlike most professional firewalls, Microsoft ISA server is not able to do static port mapping. Without static port mapping it is not possible to reliably connect to a VOIP provider or remote extensions. This is not a 3CX issue but an ISA server issue. The best solution is to buy a firewall such as from Linksys, Cisco, Netgear [...]
I am proud to announce the first beta of our new 3CX Voice Application Designer product. Proud because this is an industry first – 3CX Phone System is the first PBX to have such a powerful graphical voice application building tool. With 3CX Voice Application Designer you can create voice applications that automate time intensive business processes with a few mouse clicks. For e [...]
We are happy to announce the first beta of version 8! Here are the features we have been working on: All versions New Phones management page lists all connected IP phones and allows you to re provision or reboot all or several phones remotely. Phones management page allows you to easily launch a phone’s admin interface Ability to edit provisioning files for phones Ability to pr [...]
During set-up you are prompted to enter the FQDN of the phone system server OR the SIP domain. This SIP domain is used if you wish to use Direct SIP calls (more info here), but it also affects your installation in case you wish to use FQDNs in the phone configuration. If you intend to address the PBX using IP Addresses only, and do not intend to use "Direct SIP", then all you w [...]
How can I adjust the configuration for unsupported VOIP providers or gateways? 3CX performs extended tests with a number of VoIP Providers and Gateways. This allows us to create optimized templates for use with these tested Providers and Gateways, based on the information collected during the course of these tests. It is STRONGLY RECOMMENDED that if at all possible, you use a V [...]
Note: No longer available Recently we released a ‘prototype’ of a Skype Gateway - 3CX Gateway for Skype 1.0 which was based on an open source component. This allowed you to make and receive calls to Skype users. Using Skype you can allow customers to call you at no charge, and you can also leverage Skype clients on popular mobile platforms (Windows Mobile and Iphone). However, [...]
An updated build has been released with some improvements and fixes. Change log: Fixed: Polling of outlook contacts from multiple outlook files Fixed: Exchange Outlook integration Fixed: Permissions issue in Exchange Fixed: Missed calls issue on German Operating systems. Fixed: Error notification on shutdown Improved: Contact lookup mechanism [...]
Whilst 3CX includes a good number of supported VoIP providers, it is impossible for us to template all the VoIP providers out there and to test them. If you have a VoIP provider you would like to use with 3CX that is not included, you can perform your own tests to see if the VoIP provider can be used with 3CX. This article explains the tests that you need to perform to be sure [...]
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