In this 3rd and final video series covering version 18 synchronisation with Microsoft 365, Stefan Walther, CEO at 3CX, walks through the steps to bring one of the hottest additions to 3CX, full integration with Teams phone system by way of Direct Routing. Click here if you missed part 1 and part 2. Direct Routing It is no secret that Microsoft Teams has seen a huge explosion [...]
Continuing with our 3 part video tutorial, last week, Stefan Walther, 3CX CEO, highlighted what initial steps are required to get your 3CX instance syncing with Microsoft 365. If you missed it, click here. Now with Part 2 in mind, Hands up who has ever wished that their car key and house key were the same? This short video highlights how the sync can be used to allow users to l [...]
Following the release of v18, we have also updated the Call Flow Designer (CFD) with new features. It is now possible to run actions concurrently. You can also retrieve and make use of queue statistics to adapt call flow logic accordingly. Run actions in parallel In order not to leave callers wondering what to do next, we’ve added a new “Parallel component” which allows you to [...]
Experience the benefits of the 3CX Windows Desktop App with this short video presentation shared by 3CX Titanium Partner and Solution Provider, YellowGrid. The native desktop app was built from the ground up using the same Electron framework as Teams and WhatsApp. Simply put, this replacement to the browser extension, is not only better looking, but offers a smoother and more r [...]
In preparation for version 18, we have been working on the synchronization between Microsoft 365 accounts and 3CX. With more and more businesses looking to simplify their working environment, synchronising companies’ 365 accounts and 3CX is an important step. It brings a whole host of benefits including user sync, calendar status sync and the very much anticipated and highly re [...]
In his latest video, Tech YouTuber, Chris Titus, goes over everything you need to know about installing a 3CX in the cloud. Check out his quick walkthrough of SIP Trunk installation, PBX configuration, and phone setup in this short step-by-step installation video below: How can I get started with 3CX in the cloud? To set up your free PBX system in the cloud, all you need is: [...]
A hotfix is available for V18 Beta 1 which includes several bug fixes, including the known audio issues addressed in the V18 Beta release. In this Hotfix Fixed audio problems in cases where an extension has “Recording” enabled for external calls. Fixed audio recording problems in the case of an IVR or Queue. Fixed audio issues in case invite sent does not contain SDP. Fixed iss [...]
One of the things that I love about 3CX, is the culture of flexibility. Since its first commercial release in 2007, 3CX has always strived to give customers a choice of how they want to use the product when it comes to endpoints. Today, these options range from supporting analogue gateways, fixed VoIP desk phones, IP DECT, mobile applications, web clients and downloaded softwar [...]
G2.com Inc, the largest peer-to-peer business solution review platform, has named 3CX a Leader in 10 categories of the G2 Summer 2021 reports. The quarterly reports, produced by G2, highlight the top-rated solutions in the industry, voted by the source that matters most: the end-users. With a total of 28 distinctions, 3CX continues to receive accolades for the categories of VoI [...]
With Q2 out of the way, it’s that time again to announce our top forum contributors! Thank you for helping us to grow and improve along the way. Your contributions to the 3CX community are invaluable. Without further ado, our Top Five for Q2 2021 are: Frederick Marcoux aws2p cobaltit kieferschild leejor Congratulations everyone! A member of the 3CX team will be in touch so you [...]
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