Support for SSL / TLS has been introduced in 3CX Phone System version 11 SP3. Ideally you should upgrade to a newer version and configure SSL / TLS from 3CX Management Console > "Settings" > "General" > "Mail Server". The rest of this article describes how to have email generated by 3CX sent using SSL / TLS on older versions. When 3CX PhoneSystem needs to deliver email [...]
If you are not running the latest version of the firmware, please update your Beronet device firmware to the recommended version as explained below. Update Procedure To update go to http://www.beronet.com/downloads/berofix/ and download the appropriate update. Log on to the beroFix Webinterface, click on Preferences / Update Tool or Management / Update Tool depending on the Fir [...]
When configured correctly, you can use the Windows Time (W32Time) service as an SNTP/NTP server for both windows and non-windows SNTP/NTP clients. Start "regedit", and locate this key: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\W32Time\Config\ and set the "AnnounceFlags" parameter value to "5" To Enable the NTPServer, locate this key: HKEY_LOCAL_MACHINE\SYSTEM\Current [...]
Note: This article applies only to 3CX Phone System version 10. 3CX Phone System version 11 supports receiving of faxes from VoIP Providers out of the box for VoIP Providers that support receiving t38 faxes. Incoming faxes from VoIP Providers can be quite tricky when compared to receiving of faxes from PSTN, ISDN VoIP Gateways. Therefore some tweaks need to be made to the 3CX F [...]
When using 3CX with Cassini, you may encounter situations where the Web Interface or the Web Service stops running and you have to restart the 3CX services to get it running again, or where the 3CX Webserver service fails to start. To be able to resolve this issue you need to do the following Go to Start / Run and type %allusersprofile% Locate a folder named "Ultidev", open thi [...]
This document explains step by step how to upgrade the firmware of your Patton to the latest version. This doc uses the Patton 4554 as an example, however all other Patton devices follow an almost identical procedure. Step 1: Download the appropriate firmware for your Patton 1. Go to the firmware repository on the Patton website. 2. Now choose the Smartware firmware version you [...]
This information is relevant for installations that that are NOT using the default US prompt set. Customers that do not use the default US prompt set need to take additional steps when performing an upgrade. This is because version 8 has additional features that require additional prompts. After you have performed the restore, you must go to the updates page and download the pr [...]
This FAQ explains how to configure your Patton Gateway for the first time by connecting it to the network, discovering it’s IP Address and then configuring the network settings. You will then be able to import the configuration to it. There are 2 ways to log into a Patton Device. Connecting a Patton to the network using the Patton SmartNode Discovery Tool Step 1: Connect the de [...]
Important Notice: This article contains outdated content and is here for archival/informational purposes. For the 3CX Session Border Controller view: https://www.3cx.com/docs/3cx-tunnel-session-border-controller/ What is the 3CX SIP Proxy manager? The SIP Proxy Tunnel can combine all SIP (signaling) and RTP (media) VoIP Packets from one location (typically a remote office) and [...]
The 3CX Phone System frequently communicates across LANs and establishes calls between devices (softphones, hardphones, gateways, VoIP providers, and PBX bridges) which are located on different networks. The PBX communicates both with devices that are inside the PBX's LAN (internal devices), as well as with devices that are outside the PBX's LAN (external devices). 3CX needs to [...]