Dual 2026 recognition for Call Center Software.
We are proud to announce that 3CX has been recognized by the industry’s top authorities, earning 3CX a spot on the 2026 Capterra Shortlist and the Software Advice FrontRunners for Call Center software.
These accolades are a direct result of our commitment to the global business community. Being recognized by both Capterra and Software Advice is particularly meaningful because these awards are based on verified user feedback and objective research.
3CX: AI Phone System for Modern Businesses
3CX is no longer just a PBX replacement - it’s a powerful AI-driven phone system. With V20, we’ve introduced advanced AI capabilities that automate call handling, improve customer interactions and reduce manual workload for teams.
From intelligent call routing and AI-powered transcription to automated summaries and better reporting, 3CX helps businesses respond faster and make better decisions.
With built-in video conferencing, live chat, WhatsApp integration and native mobile apps, 3CX unifies voice and digital channels into one streamlined platform. The result is a scalable, cost-effective AI communications system designed to improve productivity, customer experience and operational efficiency - all without enterprise-level complexity or cost.
2026 Award-Winning Categories & User Feedback
We are happy to be featured in the following flagship reports for 2026:
- Capterra Shortlist - Call Center
- Software Advice FrontRunners - Call Center
Here’s a further look at what our users have to say about their experience with us:
“3CX is very easy to use, in the office and outside of the office. Their app is user-friendly and has
amazing features that make it easy to use. The SMS option is easy to use as well and helpful
for our clients. Any issues we have are quickly resolved with their customer support team.”
Emma J.Source: Capterra
“As a manager, it's super user-friendly. I love the reporting that I can do out of the platform. I can access the
dashboard anywhere I am and change our rotating on-call team. I love the integration with M365. 3CX just works.”
Harrison K.Source: Capterra
“Seamless and efficient. Massive time saver for admin and users alike. Gives anyone
the enterprise business phone system approach without the huge costs.”
Josh A.Source: Capterra
About Gartner Digital Markets
Gartner Digital Markets is the world’s largest platform for finding software and services. More than 100 million people visit Capterra, GetApp, Software Advice, and UpCity across over 70 localized sites every year to read objective research and verified customer reviews that help them confidently choose the right software and services. Thousands of B2B companies work with Gartner Digital Markets to build their brand, capture buyer demand, and grow their business.
For more information, visit https://www.gartner.com/en/digital-markets
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