LONDON, UK, 22ND OCTOBER 2019 – 3CX, developer of the unified communications solution 3CX Phone System, is pleased to announce that leading Brazilian co-working company, VIP Office, has completed the successful deployment of its innovative office phone system software across its locations throughout São Paulo. The organization provides office space rentals at seven locations throughout the city.
VIP Office tailors rental plans to individuals and companies of all sizes and strives to provide its customers with the latest technologies, flexibility and efficiency at competitive rates. Due to their rapid growth and plans for further expansion, CEO Thiago Baffi wanted to replace their hardware-based system with a more reliable, software-based solution that could address day-to-day issues and increase customer satisfaction.
“As we reached the 800/900 extensions in our units, our IT and support staff began to struggle to manage, diagnose, and solve day-to-day telephony issues. There was a time when we thought about going back to digital technology because I felt we had lost our way. Among the services provided by VIP Office, the worst evaluation score of our customers was telephony. After deployment, the Telephony service rating was among the best, and today we are operating with approximately 2,500 cloud extensions.” – Thiago Baffi, CEO, VIP Office
VIP Office worked with 3CX Platinum Partner Servstar for the deployment of their new office phone system. They have since seen significant reduction in telephony costs and an instant improvement in customer feedback.
About 3CX (www.3cx.com)
3CX is the developer of an open standards communications solution which innovates business connectivity and collaboration, replacing proprietary PBXs. The award-winning software enables companies of all sizes to cut telco costs, boost employee productivity, and enhance the customer experience.
With integrated video conferencing, apps for Android and iOS, website live chat, SMS, Facebook and WhatsApp messaging integration, 3CX offers companies a complete communications package out of the box.
350,000 customers worldwide use 3CX including Hugo Boss, Ramada Plaza Antwerp, Harley Davidson, Wilson Sporting Goods and Pepsi.. Maintaining its global presence, 3CX has offices in the U.S., U.K., Germany, South Africa, Russia and Australia. Visit 3CX on LinkedIn, Facebook, Twitter and Instagram.
About Servstar (www.servstartelecom.com.br)
Servstar seeks to meet the real needs of the market through the implementation of high quality solutions aiming to add value to its customers' businesses by providing operational optimization and cost reduction. Servstar offers a wide range of telephony services and is a 3CX Platinum Partner.
