Version 12.5 SP2 is no longer available for download. To download the updated version click here. Just before the release of 3CX Phone System v14, we are releasing Service Pack 2 of v12.5, in order to ensure that all is ready for users to be upgraded to v14 automatically when they decide to do so. SP2 also includes an important web security configuration enhancement. It's alway [...]
In a 2015 study by The Eastern Management Group, a marketing consulting and research company, 58 percent of organizations stated they were using SIP trunking, up 38 percent from the previous study in 2014. Revenue resulting from SIP trunking is expected to grow by an additional 22.5 percent before 2019. By freeing businesses from their dependence on hardware-based communication [...]
In medieval times, one might have exclaimed: “PBX is dead. Long live IP PBX.” Nowadays, we tend to be less dramatic but that sentiment is clearly becoming a reality. Along with simplicity, a software-based IP PBX for Windows present a host of web-based benefits for businesses. According to the Dell’Oro Group, a market research firm focused on telecommunications, networks, and [...]
We would like to remind 3CX Partners that the 3CX Product Training, held by 3CX Distributor 888VoIP, in Niagara Falls, USA is just around the corner. All new and active 3CX Partners are invited to attend the training on the 4th and 5th of August, as it provides the perfect opportunity to learn how to increase their revenue from selling 3CX Phone System. To avoid any disappointm [...]
Set up an online classroom, arrange live lectures, web meetings, individual one-on-one sessions and webinars in real-time over the internet with 3CX WebMeeting. Share notes, documents and presentations with your participants and fully manage your online classroom. Share and Interact with Your Online Participants Share PowerPoint presentations, PDF’s, documents and other files w [...]
Your business’ call center is at the heart of your customer service strategy, and a call reporting feature for your phone system can further enhance it. Call reporting can provide your call center with detailed oversight, allowing greater insight into your agents' performances and can efficiently keep track of your metrics which streamlines your customer service. Better Oversig [...]
Remote work through telecommuting might sound like a death sentence to your business's productivity, but it actually might lower numbers of sick days taken and greatly increase productivity. In fact, a recent study revealed that telecommuters completed 13.5 percent more calls than employees working in the office. What’s more, according to the American Management Association org [...]
As a small business owner, do you have the bandwidth to deploy a UC-enhanced VoIP phone system? Many startups and small businesses do not, leaving them scrambling to compete against the larger organizations that have plenty of resources to deploy today’s best-in-class communications and collaboration tools. If you’re one of these smaller companies, your best option for gaining [...]
Some businesses remain attached to their legacy PSTN phone systems despite the proven advantages of today’s Internet-based telephony, such as VoIP. For the most part, this tendency seems to stem from fear of losing phone service during an electrical outage once they switch to the public Internet. Indeed, a 2014 survey conducted by Software Advice, shows that 31 percent of busin [...]
There’s no wrong or right way to integrate unified communications (UC) into your business phone system. UC is not, in other words, an all or nothing enterprise technology. Instead, your company can implement a little UC functionality or a lot. Where will various levels of UC adoption leave your business? First, let’s take a look at the status of UC adoption today. According to [...]
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