A new Beta version of the Call Flow Designer (CFD) is available! Released to be in sync with Update 6 Alpha, the new features include extension numbers for CFD apps, Google TTS (Text to Speech) and STT (Speech to Text), lexicon and neural voice support for Amazon Polly. To try it out, install Update 6 Alpha and get the latest CFD to give your voice apps that extra boost! Multil [...]
Evergreen content is the saviour of SMEs. It saves time, drives traffic and can be used again and again- meaning it has an exceptionally high return on investment. If you don't have a dedicated marketing team in house, evergreen is the strategy you need to implement to ensure you can build a presence online. Here’s the whats, whys and hows to help you get started: What is Everg [...]
Whether you have received a call from your IT provider or seen a comment in the media, you may already be aware that the technology behind our telephone calls is changing. Here’s everything you need to know to prepare for the ISDN switch off: 1. What is ISDN? Put simply, the ISDN is a digital telephone network that transmits data and voice over a digital line. It was introduced [...]
WP Live Chat by 3CX, the live chat solution for WordPress, has been upgraded to offer an unparalleled level of control and customization. You can run the chat platform on-premise, hosted in 3CX Cloud or integrated into your 3CX PBX. We’ve also merged the ‘3CX Live Chat & Talk’ plugin with the ‘WP Live Chat by 3CX’ plugin. Combining the two solutions delivers greater chat sp [...]
With the latest release of Update 6 Alpha we are also adding Debian 10 (Buster) as a target platform for the PBX and SBC, available in Technical Preview. Work is at an advanced stage to achieve production use and make your transition from Debian 9 to 10 as smooth and as easy as possible, 3CX-style! Advantages on Buster Debian 10 is now the main focus of the popular Linux distri [...]
Update 6 focuses on changes under the hood that make the process of hosting 3CX more manageable and efficient. We have drastically reduced memory usage by 30%, as well as increasing management features to allow for easy handling of large numbers of instances. What’s more, 3CX plans to roll out a “Hosted by 3CX” option which will allow partners to focus on value-added services i [...]
Case studies are brilliant tools for building trust and guiding your prospects through the consideration stage of your marketing funnel. They help you establish how your brand solves problems for your customers and gives prospects real-world examples that they can connect to their own experiences. Here at 3CX, we’re always bestowing the virtues of case studies to our partners! [...]
You only get one chance to make a good first impression! Any business looking to improve overall efficiency, as well as deal with new customers, knows it well. Being able to count on an innovative IP PBX, which is robust and flexible, allows you to improve all internal procedures. The customer’s first call is all-important, and they will undoubtedly pick up on any inefficiency [...]
A new update to the 3CX Browser Extension is available allowing you to answer, decline, and control the volume of your calls from your Jabra headset. Especially beneficial for call center agents who are always on the phone and toggling between their CRM and assisting customers. The 3CX Browser Extension is available for Chrome and new Edge (Chromium) browsers. You can use it as [...]
With the latest update to 3CX WebMeeting, you can add some flair to your presentations by playing a clip or song in the background. Also, the latest version of our iOS meeting app has been published to our Beta testers for feedback. Join our Beta program and let us know what you think. Screen Share with Audio Grasping your audience’s attention and keeping it can be a tricky tas [...]
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