With the recent surge of communications and collaboration technology, from unified communications (UC) to web conferencing, businesses are reveling in their new found savings and productivity—at least those businesses keeping up with industry trends and advancements. Growth is a top priority among business leaders, and technology-related change is viewed as the primary tool to achieve that growth in 2016, according to a recent survey by Gartner.
To grow and improve internal communications and collaboration, organizations must now focus on implementing best-in-class technologies to stay competitive. Here’s why:
Globalization makes collaboration tools a necessity
Your company is growing, and if part of your expansion plan for 2016 includes conducting business around the world, then you’ll need to adapt to new time zones and cultures. This will require building a network of collaboration. Embracing a variety of tools, such as software-based telephony, email and fax, enables you to stay connected regardless of location.
Growing your business doesn’t have to constitute a major expense
Expanding your company may also require expanding your workforce. In the past, this could have meant the need for more office space, a potentially expensive endeavor, but UC technology has changed all that. Now, with a software-based phone system like 3CX Phone System, managing and working with remote employees is easy and efficient. For instance, if you have a client who needs to speak with an employee working remotely; the Presence feature will allow you to confirm that the colleague is available before transferring the call.
Millennials are emerging as leaders in technology
..and, according to a recent study by Deloitte, will comprise 75 percent of the global workforce by 2025. Collaborative technology is second nature to this generation of workers, so adopting these solutions will help businesses attract and retain top millennial candidates. As a result, this is expected to put an even stronger emphasis on UC and how employees are likely to connect. 80 percent of millennials say their smartphones never leave their sides, according to a study by Mitek and Zogby Analytics. Organizations can take advantage of this with 3CX’s smartphone clients, enabling employees to easily access their office extensions from the convenience of their smartphones.
Taking a meeting no longer requires live face-to-face interaction
WebRTC technology, enables voice and video communications to take place through an Internet browser, meaning that individuals can seamlessly participate in meetings from any location without having to download any software or plug-ins.
The workplace is evolving, and businesses must embrace collaborative technology if they expect to maintain a competitive edge in today’s ever-changing digital world.