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Help Guides

Configure Your Office Hours

12 October 2023

The office hours function allows you to handle calls differently based on the time of day. Office hours are configured at department level and any extensions or system extensions such as an IVR that are part of that department will automatically inherit the office hours from the department they are ...

Setup Your Team

18 October 2022

V18 has been deprecated. Please upgrade to V20.To setup your users on your new 3CX system:Go to “Admin > Users”.Click on the “+ Add user” button.Specify email and name.Select “ROLE” - Now this is an important one. You are set up as the “Owner”, so you can do the kind of things you are doing now like...

Installing 3CX

18 October 2022

Before you start installing 3CX check if this is the right 3CX for you. For companies with less than 10 users we recommend 3CX SMB. It's a FREE and ready-to-go communications solution for up to 10 users. Technically you will have a shared instance together with other 3CX users. You will not have to ...

Latest Blogs

Existing ENT+ subscriptions will move to AI Edition, with additional licence time added to preserve their remaining value. Earlier this year, we annou...

Turn technical capabilities into compelling business reasons for customers to choose 3CX. Customers rarely start looking for a new communications syst...

Grok Support, more efficient transcription, improved firmware management and quicker everyday calling. 3CX V20 Update 10 is out now. This is our bigge...

Use a controlled API-key test to confirm your AI-unavailable backup route works, separately from Human Handoff. Test your AI-unavailable route on its ...

Start with the transcription workload you have, plan for peaks and growth, and expand as demand rises. You can size a 3CX AI Server for the demand you...

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