licence renewal from enterprise plus to ai seems to have lost 3cx cloud transcriptions

[JGW]

yesterday we renewed out 3cx with a migration from enterprise plus (eol) to ai ,which i took as meaning transcription would continue as was , but we are not getting any transcripts. all settings seem ok and as was is, but we are not seeing transcriptions , do i need to restart 3cx ? any other ideas ? suggestions? all welcome thankyou

 

[NikosK_3CX]

3CX cloud transcription was available only for Ent Plus keys in order to transcribe the Recordings.
For the AI edition, it will not work for call recordings. The AI edition will transcribe only the Vmails, not the calls.

You can check the license changes here:
https://www.3cx.com/blog/news/ai-edition/

The available options for transcription are now Google, OpenAI, and Grok.

https://www.3cx.com/docs/voicemail-transcription/
https://www.3cx.com/docs/openai-transcription/
https://www.3cx.com/blog/releases/ai-transcription-grok/

You can check the links and choose one of these third-party options.

 

[JGW]

Hello Nikos
Thankyou for your quick response , i will look into using one of the three options you have provided to me
Regards
John