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  1. SBC No Service

    Hi @NickD_3CX and @YiannisH_3CX , Please find attached the SBC log, I have run the updater and it says we have the most recent version. Hope is enough to give a clue, since it has more than 40k lines on the log from the beginning i have taken the last errors. Thanks again.

  2. SBC No Service

    @eddv123, Everything was restarted, the SBC was installed early 01/2018 late 12/2017 maximum. Any reason for suddenly stop working? As I understand, it should have never worked if there is a compatibility issue with firewall or anti virus, am I right? Thanks again!

  3. SBC No Service

    Hi @eddv123 , The SBC was working fine with 7 phones. I am using it in windows, the computer was just restarted and they have a very stable connection. All 3cx softphones have no issues. I have requested them to restart the computer running the sbc now that the Ip was whitelisted. Will...

  4. SBC No Service

    Dear All, Me again, lol. I have a few phones provisioned using SBC and from time to time they show as "No Service". Is there any known issue regarding this subject? Is there any way to easily fix it? Thanks.

  5. Outbound rule

    I think the best solution is to set a special prefix when dialing to a mobile phone since on the video, one of the first affirmations is that the outbound rules do not support wildcards. Thanks all for the help!

  6. Solved SBC phone provisioning

    Hi @NickD_3CX , Thank you for your reply, seems to be working now, they are back in Bold on the list and a Reassigned them to the correct extension. Thanks a lot!

  7. Outbound rule

    Hi Guys, a very specific question for outbound rules: I want to use 2 different routes, one specifically for mobile phone calls. if I set up a rule like: XX9* with the length of 9 digit, It will affect all outbound calls that the third dialed number is 9 no matter what the 2 first digits...

  8. Solved SBC phone provisioning

    Dear All, I have a few phones provisioned using SBC however for some unknown reason the phones have started appearing as unassigned in the phones list and therefore excluded. How can I make this phone available to be assigned again? I have deleted the phone from each extension and hard reset...

  9. Outbound call timeout

    Hi @YiannisH_3CX , Tha call fails dead in the air. This is the log for the call that failed: 01/06/2018 2:42:01 PM - Call to T:Line:10002>>000005511981934567@[Dev:sip:<IP>@sip.<PROVIDER>.com:5060] from L:3112.1[Extn:001] failed, cause: Cause: 480 Temporarily not available/INVITE from...

  10. Outbound call timeout

    I have setup a new provider however, sometimes the outbound call attempt times out without getting connected. My provider reviewed and looks like normal on their end. Is it possible to extend the duration of the attempt before timimng out? Thanks!

  11. MyVoipTraffic trunk

    Hey All, Does anyone use myvoiptraffic as trunk provider for outbound calls? Any relevant detail I should be aware before testing them? The have the cheapest rates from everyone else by far. Thanks.

  12. Implemented feature request - force call recordings

    Upvoting, this feature is a must since I understand most of the businesses does not have to comply with PCI industry however are required to have all calls recorded. Please, please, please!

  13. Call recording

    Hi @YiannisH_3CX , Again you providing very accurate information. I am aware of PCi industry standards, however, on the other hand, a lot of different companies, not subjected to it, are required to have full recordings of all their calls. Is there anything on the roadmap to maybe configure...

  14. Call recording

    Hi all, Quick question, in the new version when an extension is set to record all Call, when the call is completed the recording icon in the softphone is active showing that the call is being recorded. Moving forward, when the user turn it off, the server stops recording? Second question...

  15. Yealink T19P E2 No sound

    Hi @accentlogic, I will investigate the reason of the change,it was supposed to be fixed. When I check the phone provisioning in the extensions settings it appears the new IP address where the phones are connecting from. Why it does not update automatically? Thanks again for all the help!

  16. Yealink T19P E2 No sound

    @YiannisH_3CX , Now all the phones simply unregistered: Could it be because there was a new IP assigned to the SBC? Have you ever seen this before? Thanks again!

  17. Yealink T19P E2 No sound

    Hi @YiannisH_3CX I am using the latest version of SBC for windows. Maybe there were a lot of phones on the LAN and I was provisioning them using my mobile and did not give enough time for the information to update. Now they work fine. BTW do you know how many devices should a RaspberryPi 3...

  18. Yealink T19P E2 No sound

    Hi @YiannisH_3CX , Thank you for your reply. They do it by themselves or the user needs to restart them a few times? Yes, That's exactly what happens, the phone became available again to be assigned to a new extension. Any information about what info to provide unsupported devices to...

  19. Yealink T19P E2 No sound

    Dear @accentlogic @YiannisH_3CX I installed the SBC in one location and it work just fine but i have a few questions: 1. How long does it take to update a phone once an extension is assigned? 2. Is it possible that once assigned the phone looses the configuration and needs to be reassigned? 3...

  20. Yealink T19P E2 No sound

    Hi @YiannisH_3CX , I will do it and try again, not sure if possible to do the port forwarding however studying a way to implement SBC. How should I update the provisioning file to use SBC instead of stun? Thanks again.
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