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  1. Michael Menor

    Large Backup Log File Sizes after Enabling Bridge

    After we configured a Bridge between two 3CX V15 systems, we noticed that there were hundreds large 20MB logs being generated in C:\ProgramData\3CX\Instance1\Data\Logs With that being said those logs kept generating until the host was out of space and alerted our Dashboard. When we caught this...
  2. Michael Menor

    Recording a voicemail and pressing pound key

    @ahmed24 Did you find a way to remove the # prompt? I have the same issue with the Digital Receptionist when using the "Transfer to Voicemail" option - it prompts the user to "Press # after recording" the message, if they don't press it, it will not send/save the voicemail. The only workaround...
  3. Michael Menor

    Installing 3CX on 2008 R2 with DNS Role

    Is see that it's not recommended that "3CX Phone System must not be installed on a host which is a DNS or DHCP server, has MS SharePoint or Exchange services installed." https://www.3cx.com/docs/manual/phone-system-installation-windows/ Why is this, exactly? Has anyone ran into issues with...
  4. Michael Menor

    Shared Parking with W52

    @giwm Are you currently on V15 SP4? I've been trying to get our W52P working on our dev system, but it doesn't work. How did you get it provisioned?
  5. Michael Menor

    V15 – Update 5 3CX Linux final, more Admin time savings

    @nickybrg @Mario Spinthiras Is Update 5 the same thing as SP5?
  6. Michael Menor

    Solved 3cx 15.0.62928.5 - Welcome Emails not Sending

    Uh oh... that's not good :( I will follow this thread to see if there are any fixes.
  7. Michael Menor

    Delayed Incoming Faxing 3CX V15

    Hey guys, I've already opened a ticket with 3CX Support on this, but I wanted to see if the community has seen something similar to this. Here's the system setup: 3CX V15 SP4 Callcentric and babyTEL trunks (Both are T.38 compatible) I've watched an incoming fax from start to finish, even as...
  8. Michael Menor

    Solved Welltech ATA172 Plus - Provisioning Issues

    @YiannisH_3CX After being provisioned, what is the username and password for the ATA172 changed to? I'm not able to log into the ATA with the default credentials: root / test
  9. Michael Menor

    Multiple page faxes (10+ pages)

    @rks I'd be interested in how you built an in-house fax server, that might be something that we may consider doing for this client since they would be receiving many faxes.
  10. Michael Menor

    Multiple page faxes (10+ pages)

    @YiannisH_3CX What happens if the fax is over 70 pages long? Does it prompt an error?
  11. Michael Menor

    Multiple page faxes (10+ pages)

    We've got a medical client that can receive faxes that are quite large (10+ pages), the most we've seen one of their faxes was 82 pages long. Does anyone have any experience with 3CX accepting faxes with this quantity? We're currently using V15.
  12. Michael Menor

    Solved Welltech ATA172 Plus - Provisioning Issues

    @YiannisH_3CX Assigning a second extension to the ATA worked. I think you guys need to revise your guide to include this: "Two extensions are required. Even if the second extension is a 'dummy' account" Thank you
  13. Michael Menor

    Solved Welltech ATA172 Plus - Provisioning Issues

    Hi everyone, We're trying to setup a Welltech ATA172 Plus on 3CX V15 and I followed this guide, but I'm not able to see it listed as a phone after I complete the setup. When I log into the ATA itself, it shows the following in the Status Log: Index Message 0 <2017-02-16 12:15>Stop searching...
  14. Michael Menor

    Location of Email Templates

    @XanthiZ - Thank you for the reply :)
  15. Michael Menor

    Grandstream GXP2130/40/60 Background Provisioning

    I know GS (Grandstream) phones are not very well supported in 3CX, but I was wondering if anyone has information on how to provision the logo (background) for the GXP2130, 2140, and 2160's. I checked the logo provisioning directory and found a few XML files labeled "gxp2XXX_screen" and...
  16. Michael Menor

    Location of Email Templates

    I want to edit the email templates to possibly remove the last section that says "Learn how to get more out of 3CX at www.3cx.com" Does anyone know where to edit them?
  17. Michael Menor

    No Audio on Calls (3CX V15)

    @MRM Yes, we have tried that - we still have the same "no audio" issue. I've sent the Wireshark and Support Info files to 3CX Support.
  18. Michael Menor

    No Audio on Calls (3CX V15)

    We've already performed these steps: • Navigate under 3CX Console > Extensions > Edit the extension bound to the Yealink T46 > Phone Provisioning. The ports set under Local Sip and Local RTP ports must be open and forwarded to the local IP address of the phone, on the remote location. • For...
  19. Michael Menor

    No Audio on Calls (3CX V15)

    I've already opened a case with 3CX, but I figured I'd post it here just in case the community could provide some insight. So here's what going on - we are not getting any audio on the phones (inbound, outbound, ext to ext). However, I have tested a successful call from the 3CX client on a Mac...
  20. Michael Menor

    Deployment Strategy

    @YiannisH_3CX You can change the Parameters to the new local IP address.
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