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  1. Once seen never forgotten!

    I often plug customer's phones in in the office before shipping them, e.g. to make sure they're on the latest firmware, install EHS modules etc. Of course, as soon as they boot they shout out their existance and 3CX promptly adds them to the "Phones you can configure" list. So far as I can...

  2. Gamma sip trunk in v14

    No, coz 3CX would sill have put martian IPs in the VIA. But I'm more interested in NOW, not THEN.

  3. Gamma sip trunk in v14

    Is that NIC a NATted address or a public one? It's fine with public addresses, always has been, it's when you only have one NIC and the NIC has a martian address that Gamma would get knicker-twisted.

  4. Gamma sip trunk in v14

    We received a circular saying Gamma was now a supported ST in v14, and I see there's a template for it. I did ask, and sadly no-one got back to me, if someone could confirm that this means we no longer need to use the dual-nic configuration to make the system work with Gamma trunks. (And I...

  5. 3CX CRM Outlook - insists on opening outlook contact page

    Re: 3CX CRM Outlook - insists on opening outlook contact pa I do have 3CX Plugin Manager. It doesn't let me choose what pops up when a contact is found. It only lets me choose NOT to create a new contact entry if nothing is found. It appears the add-in no longer has its own "here's what i...

  6. 3CX CRM Outlook - insists on opening outlook contact page

    Re: 3CX CRM Outlook - insists on opening outlook contact pa Ah yes - just found it. Previous version had it's own little mini control panel running as a system tray app. I don't like that - system tray is becoming unusable because everyone wants to put stuff in there, but at least I had check...

  7. 3CX CRM Outlook - insists on opening outlook contact page

    I'm sure with previous Outlook CRM thing there was a control panel with lots of options, one of which was should it open the contact's entry when a call comes in. I can see some folk might find this useful but I don't and I spend my whole day closing unwanted outlook windows (which also, by the...

  8. ATTENDED transfer - Yealink T48

    No-one?

  9. ATTENDED transfer - Yealink T48

    We have no issue with Blind but Attended transfers elude us. Phones are T48 3CX is v12 If you push "Trfr", dial an extension, you get a blind transfer. If you push "hold" then "trfr" then an extension.... you get a blind transfer. This link -...

  10. Yealink T48

    I realise that all features of all phones can never be catered for, but 3CX have claimed to work very closely with Yealink, and the ability to "label" function keys on phones, sidecars, etc., is becoming more and more widely available on phones from many manufacturers, even on "basic" and...

  11. Yealink T48

    Nice phone. But 3CX makes a really botch job of configuring the BLF array - which is a pity as the screen of 30 touch panels is the biggest draw for the screen. 3CX is OK if you want a BLF but if you want a speed-dial, 3CX doesn't really allow you to put it where you want, the main problem is it...

  12. Presenting DDI as CLI

    Can I add a few notes to this thread? First on CLI, you may need to make sure 3CX is setting the PAID (P-Asserted Identity) variable on the SIP Invite as well as the FROM and RPID variables to ensure the CLI you WANT to display is correctly passed. This is because the standards appear vague...

  13. Calls from Phones DDI

    Remember the oldest entry is at the bottom. It shows an incoming call from your Sip Trunk (Extn number 10000) to extension 2222. I *assume* that 10.9.0.59 is YOUR 3cx (natted) IP address? It's odd for an incoming call to be to an extension number, not to a phone number. But some sip trunks work...

  14. CTI with Windows 8 and YEALINK T20P

    I had exactly this with a Yealink T42. The solution was to flash the phone to the version of firmware supplied by *3CX* - just go to the Phones screen in 3CX Admin portal, select the phone in question, then click the "Upgrade Firmware" button at the top of the screen. Once I'd done this, and...

  15. Calls from Phones DDI

    What Craig said. Also, check the logs. 3CX's own log should show the call. If you know the approx time and date you can soon identify the individual call. The log should show where it (really) originated. Names appearing for numbers or vice-versa suggests the "incoming" and "outgoing"...

  16. Transfer loses calls.

    Ok, free mars bar to anyone who can crack this one, it seems to be baffling the egg-heads at 3CX Towers. Incoming call from Sip Trunk is fielded by receptionist. She speaks to the caller and then makes an attended transfer to Extension 2345 User at 2345 isn't there, the call starts to go to...

  17. Call Pickup and 3CXPhone

    Suggestions please for the neatest way to implement a call pckup group where all the group members use 3CX Softphone. This is a v.12 only installation, and the users in this group don't have deskphones. I'd prefer not to use the "presence" flyout as it uses up too much screen space, really...

  18. Provisioning Yealink - BLFs - Sidecars

    Thanks Layton - I'll take a look. I had assumed they would already have considered the possibility.

  19. Provisioning Yealink - BLFs - Sidecars

    We have a Yealink T46 with two extension units (sidecars). What we would like is the first 8 BLF (etc) settings to go on the 8 BLF buttons on the phone itself, then the ninth to go at thetop of the first sidecar, etc but as it is the 9th entry makes the system provision it as two pages of...

  20. No audio on Tunnel connections

    We're rolling out a site which has almost 100% "softphone" rather than deskphone clients, and many of the users want to work from home or out of office. 3CXPhone Windows client is working fine in-office. BUT Out of office, via the Tunnel, we get perfectly happy registration and call control...
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