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  1. Upgrade to v20 Failed

    To help you understand the issue with upgrading to version 20, let's analyze the logs together. Please give us some time to review the log file you provided and we will try to determine why the update failed.

  2. SBC - drop-outs

    Analyze the event logs on the SBC for any errors or warnings that may indicate the cause of the reboots. Make sure you have the latest software installed on both your 3CX and SBC. Sometimes updates may fix known stability issues.

  3. Issue when migrating to Hetzner

    Restart the restore process from your backup and watch carefully for any error messages. Sometimes the session expired error can be caused by another issue. If you are sure that the problem is indeed due to expired certificates, try generating new certificates before restoring from a backup...

  4. How to configure Static Routes for SIP trunk on Debian Server hosted on VMware

    To create static routes on Debian 10 you will need to use the `ip route add` command. Determine the destination IP address and gateway for your SIP trunk. Open a terminal on your Debian 10 virtual machine. This command tells Debian 10 that all packets addressed to the 192.168.1.0/24 network...

  5. How does HA work when call recording archiving is being used?

    When one server or node used to archive call recordings is unavailable due to an outage or technical problem, another server automatically takes over and provides access to the archived data. This is usually done using clustering or other HA technologies. Regarding the archiving location, a...

  6. an extension not receiving calls after work hours in v18

    The images you've included are helpful in understanding your current configuration, but we also need to make sure all the settings on the system are correct. Make sure the time and date on your phone and system are set correctly. Incorrect time settings may cause the schedule to not function...

  7. SMB MoH unavailable - request to add

    I suggest contacting 3CX support directly with your request to add MoH to the SMB edition. They can discuss your issue in more detail and provide information on possible plans or solutions for this feature. Additionally, you can also share your experiences and suggestions on the 3CX Community...

  8. V20-Call Queues and Ringtones

    In V20 (and other telephony systems) it is possible to implement such a design using group configuration, call routing and queues. Create a call group with a specific DID (let's call it "Call Group 1") and configure it so that calls to that DID are routed to "Group 1". This can be done in the...

  9. Opening Whatsapp because of DMA (European Digital Markets Act)

    Regarding your problem with 3CX and Facebook integration, I would like to clarify further details. You may have more information about exactly how you set up your SSL certificate and what steps you took to resolve the issue. It is also important to know exactly what changes in European...

  10. Solved Facebook Integration with 3CX

    3CX integration with Facebook can cause some problems, especially related to SSL setup. Try double-checking your SSL certificate configuration to ensure it is configured correctly and meets Facebook's URL callback validation requirements.

  11. Solved Break Time not considered after Update 3CX SMB 20.0 Update 1 Build 671

    Check the "break time" rule settings in the "Call Management" section of 3CX SMB v.18, make sure they are configured correctly for time zones, and also consider changes in trunk or call routing settings that could affect the application of these rules, If unsuccessful, contact 3CX support for...

  12. Block or Blacklist Inbound Phone Numbers on 3CX Small Business Edition

    The 3CX small business option includes a Call Control feature that allows you to block or blacklist numbers for incoming calls. This feature allows you to create rules to manage incoming calls based on various criteria, including caller ID. By setting up call control rules, you can block certain...

  13. Cannot initiate SMS when using queue

    To solve the problem with SMS initiation, you need to review the queue settings and user access rights. Provide the ability to initiate SMS not only for one recipient, but also for a group of users. This may require a review of the system configuration and distribution of access rights.

  14. using CFD for user chat messages

    You can use 3CX WebAPI to send messages to users from CFD or another system. Make sure your WebAPI request is formulated correctly and includes all required parameters. A 500 error usually indicates a problem with the server. Check your request for errors and clarify it according to the 3CX...

  15. V20, Update 1 BETA: Faster Backup & Restore, Pipedrive CRM

    I've been waiting for this update for a long time. I'm sure it will improve my attitude towards the forum. Thanks for the information about new features and improvements. It's very exciting to see the new features in V20 and the returning features from V18. The ability to use caller ID...

  16. Prevent callers from dialing a specific extension externally, but let internal extensions call to it.

    I think you can set this up through the number restriction feature. It is necessary to write a rule that allows access to number 123 only to internal subscribers, and blocks it for external callers.

  17. Solved Unable to enable Secure SIP - empty Certificate and Private Key

    To solve the problem with empty fields in Advanced >> Secure SIP in 3CX v.20, create a new self-signed certificate through the 3CX management console in the "Services" -> "SSL Certificates" section. After creating the certificate, assign it in the SIP transport settings for use. This method will...

  18. SharePoint showing empty for backup location

    Something very similar I was fighting with recently. Well, I had to check all the folder permissions inside SharePoint for it. As I see, sometimes minor tweaks in settings can do the trick.What I've learned is that while checking out the various options with respect to backups, the Cloud Backup...

  19. SIP TRUNK DE-REGISTERS AND COMES UP AGAIN AFTER EXACTLY 5 Minutes

    Error 403 Forbidden indicates problems with authorization when trying to register a SIP trunk. Possible causes may include incorrect credentials, incorrect security settings, or network restrictions. Check your SIP trunk credentials and make sure they are up to date. Also check your security...

  20. V20 how to send welcome email

    In V20, the feature to send a welcome email to a user may be moved or renamed. I recommend that you check the user settings section or the function buttons in the interface.
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