Holiday not enforced, call logs show nothing

[ZenMasta]

I got a private message from an employee that saying that they're remote extension was ringing at home even though we're closed for good Friday.

I checked holiday hours and sure enough it was configured. I then ran a report...

Type: Call Reports
All Calls: From 4/7/2023 12:00:00 AM To 4/7/2023 11:59:59 PM Caller ID: Any number Destination: Any number

But it showed zero calls. I then called our office from my cell and ran the report again, confirming that holiday hours are not being enforced, and also ran the report again this time seeing my call as the only call in the report.

I went back to the holiday and changed it from every year, to 2023, saved called in and holiday is being enforced. I ran another call report and suddenly this final report is showing the call that my user mentioned. What the heck?

P.s. I guess I should have just looked at the call logs instead of running a report. But then I guess I wouldn't have discovered this very unusual issue with the reports not being accurate and possible being affected by a variable that shouldn't make a difference.

 

[SteveITS]

changed it from every year, to 2023

Was it set to 2022 last year? There is a bit of a bug where 3CX, since they now hide the previous years in the dropdown, show the holidays as every year when opened but it actually isn't, that's just the first in the list. The column is blank if this is the case.

See thread: https://www.3cx.com/community/threads/global-holiday-every-year-setting-not-being-honored.118382/

 

[ZenMasta]

I suppose that could have been it. The screenshot I attached was what I saw on mobile.

But that doesn't explain why the call reports were inaccurate.