Separate Deletion Options for Call History and Missed Calls

[KZVB]

Problem

Currently, deleting the call history also removes missed calls. Many users would like to clear completed, answered, and outbound calls while keeping missed calls visible as reminders for pending callbacks.

As a result, users must choose between keeping an increasingly cluttered call history or losing important missed call information.

Requested Feature

Please provide separate deletion options for:

• All Calls
• Answered Calls
• Outbound Calls
• Missed Calls

At a minimum, missed calls should be managed independently from the general call history.

Example

A user wants to clear their call log at the end of the day but keep missed calls visible until all callbacks have been completed.

Currently, deleting the call history also removes these missed call reminders.

Business Impact

• Improved productivity
• Better callback management
• Reduced risk of overlooking missed calls
• More flexible call history management
• Improved user experience for receptionists, service desks, and call center agents

Additional Notes

Missed calls often serve as actionable tasks rather than historical records. Separating them from the general call history would align the behavior with user expectations and common practices found in many telephony and communication platforms.

Thank you for considering this enhancement.