flowroute

  1. SMS / MMS not working after update

    Hi Everyone, I am using Flowroute for my provider and I have had no issues with 3CX and sms until I did a software update that was showing up in the update portal, and I realized that no longer are we able to receive SMS or MMS I have looked at the logs in Flowroute that the messages are coming...
  2. Redundant Cloud Providers

    Hello Internets, As we approach the completion of our migration to 3CX, I'm pondering a backup to Flowroute, in which we have over 500 DIDs ported in. As a whole, I've found Flowroute to be very good with several caveats: 1. Some months ago, AWS had several outages over a short period of...
  3. RTP Media

    I am using a 3CX hosted system with local 3CX SBC. I am using flowroute for my SIP trunks and had a few calls where there was no audio. I had Flowroute trace the calls and they said it appeared there were no issues. Flowroute indicates that they use the method listed below for direct audio...
  4. Simple How-To on removing STIR/SHAKEN?

    Hello All, As you may be afflicted with being short-staffed, I don't have the time to sink a couple hours into debugging what variable and string I need to put together to get my staff to stop crying about the verstat validation screwing up their redial, CID display, etc. You folks have a...
  5. 3cx SMS via Flowroute

    Hello I have been working on sms integration with 3cx from Flowroute. I have followed the setup and incoming texts to my numbers work and I can see the sms in 3cx apps. When I attempt to reply I keep getting 401: Authentication failed. I even purchased a new number to test and the same results...
  6. Solved Flowroute SIP Trunk - SBC Question

    We have the following topology: Flowroute >> EdgeMarc >> 3CX >> Yealink Flowroute identifies 4 @ /28 networks - which is 64 total addresses - that you must strictly ALLOW for INBOUND call processing. The EdgeMarc GUI only allows for the addition of 50 SIP servers. My question is - can I use...
  7. IVR (MakeCall) "Not Answered" after initializing IVRc "QM Failed to find call with dlgid"

    Hi 3CX family and team, I'm creating my 1st Predictive Dialer, I was able to configure the CFD flow to initialize a call list from a SQL Database and then connect with a Call Queue once the call is connected. I uploaded the config onto 3CX, initialized it with the extension. Once is initialize...
  8. Flowroute Messaging

    I'm testing the new Beta Messaging feature with Flowroute. I receive the following error when I run the "TEST": The communication with the PBX timed out. Please check the connectivity status of the PBX, verify that all necessary ports are open and that the firewall check is successful. What...
  9. Solved Flowroute trunk registration not heeding Registrar setting

    I am getting the following error in the event log 2 - 3 times per minute: SIP Server/Call Manager ID: 12293 Registration at Flowroute has failed. Destination (sip:216.115.69.144:5060;transport=TCP;lr) is not reachable, DNS error resolving FQDN, or service is not available. The problem is that...
  10. Enable TLS between 3cx and SIP provider

    I have been trying to implement TLS using port 5061 between 3CX and SIP provider (Flowroute) but every time I changed the transport protocol under 3cx (SIP Trunks - Options), the registration failed right away (turned from green to red). Here are my settings on SIP Provider based on the article...
  11. No Caller ID on Outbound Calls

    I'm having trouble with getting Caller ID to show up on outbound calls. Inbound Caller ID works great, Outbound calls can be made just show up as either "Unknown" or "No Caller ID" I have tried a variety of changes to settings in both Flowroute SIP Trunk settings as well as in 3CX...
  12. Solved Unable to Make Outgoing Calls using a Google VM 3CX Server and Flowroute with Static IP

    I just replaced my local 3CX server with one provisioned by Google Cloud Platform with a static IP number. In 3CX-->SIP Trunks-->Flowroute-->Edit-->General, outbound proxy is set to the static IP #; Type of Authentication is set to "Do not require - IP Based; Authentication ID and Authentication...
  13. Web client shows trunk prefix

    Hello , I use flowroute as a SIP carrier, with IP Authentication. When I make an outgoing call, I need to prepend a tech prefix. In the cell phone client, it's fine because whatever my end user dial is what they see. In the web client through, it shows the prefix I prepend. <- How to I...
  14. 3CX Flowroute DNS Failure

    Using 3CX with Flowroute at two locations. One is very stable. The other one has Flowroute go down multiple times a day, with the error message below. The only way to bring it up for a few hours is to change the SIP registrar in Flowroute and 3CX SIP Trunk. Registration at Flowroute has failed...
  15. Remove Prefix digits from 3CX Client and Call Reports

    We use flowroute for a number of our customers and have been extremely happy with it, however we do everything via SIP Registration (An authentication / SIP User ID and Password) However, flowroute also makes a recommendation on their site to use IP based authentication After doing a fair...
  16. Caller ID with name and number

    Hi, Our system is currently only showing the phone number for caller ID, not the name of the caller. I am using FlowRoute as the SIP Trunk, I noticed that CNAM Lookup was not added on our primary DID so I purchased it, but still no change. Is there something in the 3CX console I need to...
  17. Solved Problems with 3CX<-->Flowroute

    I'm migrating from a previous SIP provider that is going out of business. My previous provider only required me to have a Linksys Phone Adapter box and an analog phone attached to it. I've subscribed to Flowroute and have a DID and I have installed 3CX v 15.5.10244.4 on a INTEL NUC mini-PC in...
  18. Emergency Numbers

    I just had an issue with a client who needed 911 and it didn't work even though I thought I had the system configured correctly. I had 911 set as the emergency number. I also had on the outbound rules the Emergency 911 rule modified to prepend a prefix number required by our provider when using...