live chat

  1. Live Chat Reporting

    Hi all, I'am using on promise Pro version of 3CX (18, update 5). The question is, how to have a full chat report such as first response speed, availability rate of CSR, average resolution time, customer satisfaction score, first contact resolution and average wait time? Thank you.
    • maxgp
    • Thread
    • live chat reports
    • Replies: 2
    • Forum: Live Chat

  2. Wix Site Live Chat not working

    Hello I'm trying to work on setting up the live chat on my wix website, however when I type the code into the wix site no widget appears. I've read some articles and people seem to say that uploading some file works, but not sure what file they are referring to or what we need to do in order to...
  3. Tommie Pit

    v18 u5 - Customizations

    The customizations are a very welcome feature. Language support still very limited however. Even a "do it yourself" translation does not seem possible, I've tried this in our demo version on update 5. This makes this feature worth absolutely 0 here in the Netherlands... :( Is there a way to...

  4. Problem with Live Chat Site Layout

    Dear Support, I've currently implemented 3CX Live Chat on my website but even when minimized, live chat stops me from interacting with certain buttons etc on my website due to the HTML element overlapping them. Can I request assistance to fix this issue? For example to make it so the HTML...

  5. Solved Question Regarding Live Chat

    Hello, I am trying to set up a live chat on my website following this guide: https://www.3cx.com/docs/manual/live-chat/#h.udtzuaxaita8 However, I'm already at a loss with step 1, in the guide it said to go to the admin panel > Voice & chat > add live chat but the admin panel is nonexistent, I...

  6. Live chat doesn't work on wordpress

    Hi, I installed the plugin in wordpress and everything seems fine, but when I generate the link to put on the plugin, it's generated in http, and the plugin doesn't accept it, so I manually put the s, and the plugin show the message that the setting are correctly saved, but nothing appeared on...

  7. Separate or label chats from different websites

    We have 2 separate websites each with their own unique 3CX Talk URL. I've set up the chats so they go to one receptionist user. However all incoming chats show up in the same chat feed. Since we have 2 different sites with different branding is there a way to have incoming chats labeled with...

  8. Error Cannot assign property 'watch' in JS when embedding on odoo website

    I have tried many different ways to implement the 3cx live chat code into an odoo 8.0 website, but with no result. The following error is raised: Uncaught TypeError: Cannot assign to read only property 'watch' of object '#<Object>' at cdn.3cx.com/livechat/v1/callus.js:23:69863 at...

  9. Live Chat pop-up

    So i configured my live chat in a wordpress disabling phone-calls and video-calls, but when a new chat is open, it opens as a pop-up with the entire URL in it. And that is easily modifiable. As an initial solution, is it possible to at least hide that URL? And as an better integrated...

  10. Wordpress plugin, transfer conversation

    Hello, I don't have the buttons to transfer the conversation to another agent or to take control. Can you help me ? Thank you.
    • elodie_scn
    • Thread
    • live chat plugin transfer wordpress
    • Replies: 5
    • Forum: Live Chat

  11. Live chat missing on self hosted management console

    I have self hosted 3CX and I want to enable Live chat to integrate with WP website. When I try to Add live chat from console I don't see Messaging tab on my console. I followed this Configuration guide. Please guide me enable Live chat.
    • jag010
    • Thread
    • live chat management console self hosted
    • Replies: 1
    • Forum: Live Chat

  12. No audible alert for new chats

    Perhaps this issue has been covered previously. We, nor our client, are getting audible desktop alerts when new chats are received. The only way we see them is by constantly checking the WordPress area of the client's website. This issue is experienced on both PC and Mac, using both Safari and...
    • EHO
    • Thread
    • live chat no alerts
    • Replies: 7
    • Forum: Live Chat

  13. Set up Live Chat on my phone but no chats coming thorugh

    Hi, I have setup the Live Chat app on my iphone and have installed and setup the plugin on wordpress. I entered the live chat url into the 3cx settings area and saved this. I then did a test send from the live chat facility on the website as a pretend visitor and received confirmation email...

  14. Active Chat change Presence?

    Hello all! Is there a way to change the presence of a user to show busy when they are in an active chat through the Live Chat feature? The use case is to make them unavailable to take queue calls when they are chatting with someone from the website. Then when the chat is done, they can receive...

  15. l am using 3CX live chat Wordpress plugin and l am unable to configure the Chat Hours

    Hello the 3cx WordPress Plugin is phenomenally, great sadly l am unable to configure the chat availability hours despite there being a button that displays ADD, I am unable to to add the working/active hours for the support agent since when l click Add button it's basically not clickable...
    • Ramsey555
    • Thread
    • 3cx click2live chat talk 3cx live chat & talk 3cx livechat live & chat live chat livechat
    • Replies: 3
    • Forum: Live Chat

  16. How to fix "Chat session not found please try again."

    Hello can somebody help me how to fix "Chat session not found please try again."? thanks for all answers
    • Naxy73
    • Thread
    • live chat not found
    • Replies: 7
    • Forum: Live Chat

  17. vacation replacement with live chat

    Hello, we want to use live chat, but sometimes people are sick or on vacation. How can I divert these live chats and how can I set this not beeing the user who is sick (sometimes they just call in the morning that they are sick, but I have no access to their pc). Thanks Steffen Maier

  18. IP Blocked..

    I have recently started using this service and am happy with how it has turned out so far. However, when looking into some settings I was looking at why there was no display picture showing for the agent within the chatbox. I think I found the setting within the WebClient (option to upload a...

  19. Solved Can Admin see all Live Chats, including those that have been transferred?

    Is there a way that Admin users can see all Live Chats, including those that have been transferred to a particular agent?

  20. HTML characters in WP chat

    Has any one experienced the apostrophe in the chat showing at &apos; in the front end of the chat? I am running WordPress 5.5.1 and WP-Live Chat by 3CX Version 9.0.24 I can't seem to find any errors in the code but the html characters aren't converting properly for the customers on our site...
    • Atomic
    • Thread
    • live chat special characters
    • Replies: 2
    • Forum: Live Chat
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