predictive dialer

  1. Predictive Dialer calls multiples number at the same time

    Hello, I just deployed a Predictive Dialer on our 3CX. We were working with a Power Dialer before but we need the flexibility a Predictive Dialer can offer. I am trying with example data for now. My 3CX console has a new queue, with me as agent. Queue´s extension is also written in the CFD as...

  2. Escritura en CSV usando el CFD

    Buen dia, Estoy desarollando un proyecto en el que tengo que leer un archivo CSV para poder realizar unas llamadas, pero la idea es poder luego de la llamada retroalimentar el archivo en CSV, al intentar buscar la forma de hacerlo me encuentro que solo puedo con el componente Read / Write to...

  3. Missing calls from reports

    I have attached two report images about an predictive dialer. The Queue is 859. One report has "From 859--->To Any" criteria and the other without (From Any--->To Any). This is not normal. When I have "From 859--->To Any" there is not any call.

  4. Outbound dialer with agent as origin

    I have managed to make an outbound dialer based on the outbound dialer demo the 3cx has. The only change is that I use predictive mode and optimized ForCallees so the dialer initiates a call only when there is an agent available to minimized the silence time until the agent picks up the call...

  5. Remote Party ID

    I have a CFD that links to another CFD. However, the customer has activated billing by extension and when the dialer goes to make the call, the Remote Party ID - Calling Party : Display Name and the Remote Party ID - Calling Party : User Part are being forwarded as shown in the image. Is it...

  6. Call queue is not working properly

    I'm trying to implement the predictive dialer and I'm getting only a single number to the queue. When second number connecting the queue this error happens. Can you please provide me a solution for this issue? Error log is this. 02/09/2023 4:44:26 PM - Terminated from...
    • jameel_voipbird
    • Thread
    • 404 not found make call predictive dialer
    • Replies: 0
    • Forum: Other

  7. How to stop outbound calling after timeout

    Hello everyone! I have created a predictive dialer that register in my DB if timout (30 sec) is exeeded. It works, but I cannot find a way to stop outbound calling after timeout. This because when timeout expires, call still ringing. And could happen that at 31st second, called responds (or...

  8. CFD Predictive dialer only calls the first number on the text file

    i'm new to CFD and i just tried setting up PD with CFD on my 3cx installation but it seems to be calling only the first number on the .txt file, it doesn't go down the list as it is supposed to, it doesn't seem to be incrementing, i've checked a similar post on this issue but all my config seems...

  9. 3CX Call Flow Designer Dialer and Hubspot Integration

    Hello, We are trying to integrate Hubspot into a 3cx call flow designer auto-dialing solution but information on how to pull phone numbers from Hubspot based on its life cycle is not clear. The information on the internet is not clear despite days upon days of research. Let me share how our...
    • Hubmarkco
    • Thread
    • 3cx auto dial autodialer crm hubspot outboundcalls phone numbers predictive dialer
    • Replies: 2
    • Forum: Call Flow Designer

  10. Predictive Dialer only calls first number in database

    Hello, https://www.3cx.com/docs/cfd-predictive-dialer/ I have used this CFD in the link above. I have more than one number in my database. But it calls only first number in the table. My configuration is like that. I filled the make call component like below. There are two agents who are...

  11. 3cx call flow PredictiveDialer

    I build 3cx call flow PredictiveDialer with extension 708 and uploaded successfully , but it's not working . how could i troubleshot it ?. i uploaded the script

  12. doMakeCall component not triggering call in predictive dialer

    Hi, My call flow app doesnt trigger the doMakeCall component. I dont see any error in the log as well. No outbound rule is blocking. Can someone help me get this fixed.

  13. Predictive dialer

    Hi guys! Is it possible that the agents won't be able to see what number was being called by the predictive dialer? How do I implement it in Call flow diagram? Thanks

  14. Predictive Dialer With Comments For Call

    Greetings, I have been trying to setup something but have been unable to figure out how to do it. I am not very experienced with 3CX system so any help anyone can provide would be greatly appreciated. I am trying to configure 3CX to pull number from a file, and then call those numbers by...

  15. Predictive dialer, change number to show?

    I created a predictive dialer in CFD. When its making the call, its calling from ivr:MakeCall. This makes the number i show out to the customer to be Unknown. Is there anyway to change the MakeCall to show trunk number instead of unknown?
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